Jackpot City Casino Review

Vienne-GarciaVienne Garcia
8 min read
About JackpotCity
Licence:MGA Malta
Online since:1998
Welcome Bonus:$1,600
Visit JackpotCity:Play now

Having been around since 1998, JackpotCity has been a popular mainstay in the online casino scene. Jackpot City is mostly known as a Microgaming casino, although over the years it has also added some games from Evolution Gaming and NetEnt as well.

In this JackpotCity review 2024, our team at Casino.Guide gives you the latest on what players in Canada can expect from this established veteran. We'll cover the games, the promotions, the cashout process and customer service for Canadian players.

Compared to many other online casinos, JackpotCity works with a smaller team of software providers. Nonetheless, the casino has all the different kinds of games covered.

JackpotCity Casino has also made sure to stay on top of the game with the latest technological changes, and has gone from a software download casino to a 100% instant play, mobile ready casino site. We have all the details for you in this JackpotCity review.

Visit JackpotCity Casino

  • Fast cashout
  • Canadian phone support
  • 24/7 Live Chat
  • Relatively few software providers
  • Must sign up to play for free


Jackpot City Payment Methods

Deposits via:Withdrawals via:

Detailed Jackpot City Report

Test CategoryScoreRecommendationMore Details
Games82%GoodJackpotCity Games
Live Casino81%GoodJackpotCity Live Casino
Bonus90%OutstandingJackpotCity Bonus
Website86%Very goodJackpotCity Website
App82%GoodJackpotCity App
Banking87%Very goodJackpotCity Banking
Support92%OutstandingJackpotCity Support
Fairness89%Very goodJackpotCity Fairness

Play at JackpotCity Casino

1.) Jackpot City Casino Games

fruit slotJackpotCity Casino is a veteran in the online casino world. Established since 1998 as a Microgaming casino, JackpotCity served many players well with slots and casino games from the trusted software provider.

Over the years, the casino has added games from a few more providers to its stable, namely Evolution Gaming and NetEnt.

The casino now counts over 500 games. Compared to other online casinos that might have more than two dozen providers, the gaming portfolio at JackpotCity may not be as vast but you can certainly be sure that everything you play here is first class.

Game categories include:

  • Slots
  • Progressive Jackpots
  • Table Games
  • Live Dealers
  • Video Poker
  • Bingo
  • Keno

Jackpot City Software Overview

JackpotCity Casino Slots

When it comes to JackpotCity slots, Microgaming is the name of the game here. As one of the leading slot developers in the business, you will find a good choice of slots. There is a good mix of low variance games as well as higher volatility slots for the more adventurous. Pick from classic slots, raging video slots with more bonus features than you can count and progressive jackpots that will turn you into a multi-millionaire overnight.

Jackpot City Slot Games

The old favourites like Avalon II and Tomb Raider are here, as are the latest Microgaming releases, like Stumpy McDoodles and the Absolootly Mad Mega Moolah jackpot slot. Our reviewers also really enjoyed 9 Masks of Fire, which is a 20 payline game with a free spins round and a prize wheel on top that includes a 3x multiplier.

Other than Microgaming games, JackpotCity has also added some of the more popular NetEnt slots to its collection so that players can enjoy the best reels under one roof. This includes the super hot Street Fighter 2: The World Warrior slot. This is an awesome slot that combines the classic arcade game into a 5×5 grid using the Cluster Pays format, where you only need matching symbols touching each other to win.

There are plenty of Free Spins, an Avalanche feature and a Car Smash bonus game that can give you a 15x multiplier. Kudos to JackpotCity for listening to its players!

info iconOur tip: You can play JackpotCity slots for free in practice mode; however, this will only be available after you've signed up for an account.

Bingo & Instant Games at JackpotCity Casino

bingoWhile Jackpot City isn't a proper online bingo hall, the casino does offer a decent selection of 90 ball and 75 ball bingo games. These come with auto daubers in case you just want to take it easy, and there are chat features in these games so you never lose out on the social aspect of bingo. The chat games often have extra prizes thrown in too.

In addition, you will find keno games and scratchcards at JackpotCity Casino. There are plenty of instant games you can check in to for a bit of low key, easy entertainment.

Our editor's favourite games at a glance

  • Street Fighter 2: The World Warrior slot
  • Super Bonus Bingo
  • Lightning Roulette
  • Lightning Dice
  • VIP Room Live Blackjack
Back to TOC

2.) JackpotCity Live Casino

The JackpotCity Live Casino is powered by Evolution Gaming. You'll get nothing less than the best of live casino games here. Whether it's a classic game of Blackjack, or a stroll along the virtual game board of Monopoly Live, there is something for everyone. There is an excellent choice of low limit and VIP high limit games, so both casual players and high rollers will find a table here.

Jackpopt City Live Casino Canada

In terms of the classics, there are plenty of live Blackjack and live Roulette games. Hold'em and baccarat are also available. You can even choose the croupier you would like to play with. The games have a chat window so you can converse with the dealer or with other players.

Other live games include Deal or No Deal and Lightning Dice. These are like live game shows and don't require any prior knowledge or skills unlike blackjack or poker. Slot players can easily have a great time at the live casino too!

black jack iconYou won't be able to play live blackjack in demo mode, but you can certainly warm up and sharpen your strategies with a few games of 21 against software. JackpotCity Casino has a few variations you can choose from, including Spanish Blackjack Gold Series, Big Five Blackjack, Bonus Blackjack and Vegas Single Deck Blackjack. When you are logged in to your JackpotCity account, you can even play for free.

roulette iconAnother casino classic, roulette comes in many variations, the most popular of which are French, European and American Roulette. You can play all of these against software at JackpotCity. They're especially great if you want to try strategies like the Martingale Method, or just to familiarise yourself with all the rules before proceeding towards a live roulette table to up the ante.

Back to TOC

3.) Jackpot City Casino Bonus

$1,600 is not too shabby and will give you a lot to play with. It's a 4 part package with 100% bonuses on each of your first four deposits at the casino. This one of the most flexible offers we've seen. Our team of experts at Casino.Guide explain in this JackpotCity bonus review how this welcome offer stacks up next to similar offers from other casinos.

jackpot-city-bonus-canada-1024x265Jackpot City Casino welcomes new Canadian players with a generous $1,600 Bonus.MoreLess

giftbox iconThe Jackpot City welcome bonus package adds up to a total of $1,600 over your first 4 deposits at the casino. They are 4 equal 100% bonuses. We don't often come across welcome packages that have offer 100% on all the deposits. Most packages have lower rates after the first 100% bonus.

So Jackpot City's offer is pretty awesome because you don't have to feel rushed to put down all your money on your first deposit. This bonus package is especially suitable for players on a tighter budget because it will get you a lot of chips over 4 deposits. That's a serious amount of free play to be had.

The wagering requirement is high at 70x though. Coupled with the winnings cap, it would be unwise to run after the requirements on this one. That is unless you're playing progressive jackpot games, which is exempt from the winnings cap. If you hit a big win on a progressive game, then it might be very worthwhile.

JackpotCity welcome bonus & requirements

Bonus AmountRequirements
  • 1st deposit: 100% bonus up to $400
  • 2nd deposit: 100% bonus up to $400
  • 3rd deposit: 100% bonus up to $400
  • 4th deposit: 100% bonus up to $400

The first bonus must be claimed within 7 days of signing up. Minimum deposit to qualify is $10. Maximum bet with bonus cash is $8 per round or 50 cents per line. The wagering requirement is 70x. With the exception of wins from progressive games, winnings are capped at 6x deposit.

slotmachine iconNot all games will contribute fully to meeting the wagering requirement, otherwise known as the playthrough requirement. At JackpotCity, all slots and instant games like keno and scratchcards will contribute 100%. This is with the exception of NetEnt slots and progressive jackpots. NetEnt slots contribute 50% while the progressives won't at all.

Roulette, table pokers, video pokers, and all blackjack games contribute 8%, with the exception of Classic Blackjack which only contributes 2%. Baccarat, Sico Bo and Craps won't contribute at all.

Pretty standard stuff here. If you're planning to withdraw your bonus winnings, then focus your play on slots and instant games.

Playthrough Requirements at a Glance:

Slots, Instant Games, Scratchcards 100%
NetEnt Slots50%
Roulette, Table Poker, Video Poker, Blackjack8%
Classic Blackjack2%
Progressive Jackpots, Baccarat, Sic Bo, Craps0%

Other Promotions at JackpotCity Casino

Jackpot City certainly knows how to keep its players happy. After the welcome bonus, you can count on a steady flow of offers to keep your bankroll loaded. In addition to holiday promotions, you can expect:

Jackpot City Promotions

  • Daily Deal: Whereas other online casinos might give you a weekend deposit bonus, players at JackpotCity are guaranteed a matching bonus offer every single day. The offer is tailor made according to your gameplay. It is therefore completely unique and can change day by day. How awesome is that?!
  • Bonus Wheel: Jackpot City Wheel of WishesJackpotCity has a special Bonus Wheel. Once in a while, you'll get to give it a spin and win various prizes, which can include free spins and deposit bonuses.
  • Featured Slots: JackpotCity is rather famous for its slot games. You'll find that the casino will always feature several games for players to indulge in.
  • Loyalty Rewards: The loyalty programme at JackpotCity has 6 levels. Whenever you play real money games, you will collect points that can be used to exchange them for bonuses. As you move up the level, the exchange rate gets better and you'll get even more value with your points. From the moment you sign up at the casino, you will receive 2,500 points and will be a Bronze VIP member.

Jackpot City Loyalty Programme

Back to TOC

4.) Jackpot City Website

JackpotCity Casino is an instant-play, HTML 5 casino site. While once upon a time, you had to download the software to play, this is no longer the case. In terms of technicalities, the site performed well. Load time was quick and the games played smoothly. The site design is standard and intuitive, and the dark purple theme gives it a luxurious night time theme. You will have to sign up for an account and login to see the full selection of games available at the casino.

Jackpot City Canada Website

Back to TOC

5.) Jackpot City App

With the JackpotCity mobile casino, take your gaming wherever you go. The games are powered by industry veteran provider Microgaming, which brings more than 20 years of expertise delivering solid and reliable gaming experiences.

Play instantly in the browser of your choice with no download or the need to visit an app store. You have a great selection of mobile slots and plenty of casino table games, including action-packed live dealer games.

In this JackpotCity mobile casino review, the Casino.Guide team has tested the games and performance of the browser-based instant play mobile site on various devices, including both iOS device - both iPhones and iPads - as well as Android smartphones and tablets.

Because they run in most popular browsers, there's nothing to download or install. If you have a decent connection, performance will be excellent. Just go to the website and play.

important iconBeware of so called JackpotCity apps on Google Play and the App Store, even if they use similar coloration and logos. We have checked, and they are not now affiliated with the actual casino.  If you go to the JackpotCity Casino website, you'll find a first-class mobile gaming experience fine-tuned for Canadian players wherever they wander. You should avoid apps you find elsewhere as they can be scams potentially containing malware.

JackpotCity App: Advantages and Disadvantages

  • Cream of the Microgaming crop for your picking
  • Great live casino offerings from Evolution Gaming
  • Several huge progressive jackpots
  • Limited variety in selection of game providers
  • Must register to play for free

Jackpot City mobile GamesJackpotCity is powered primarily by Microgaming, one of the gaming industry's powerhouse software providers. The mobile game selection is ample — not as big as on the desktop casino, but 500+ gaming titles should keep you plenty entertained.

There are more than mobile 300 slots, including this top provider's latest and greatest. There are traditional favourites like Cool Buck and Pharaoh's Fortune as well as more recent releases, such as Anderthals and Mining Fever. There is also a small but fine selection of NetEnt mobile slots.

Mega Moolah and Wheel of Wishes are standout jackpot games, and other Microgaming favourites will be there at your beck and call. Table games abound, including plenty of poker and blackjack variations as well as laid-back crowd favourites like Bingo and Keno.

The JackpotCity mobile casino's live games are provided Evolution. The live casino offerings include games like Lightning Roulette, Dream Catcher and Evolution Blackjack. Baccarat and Roulette live offerings are on offer too. Count on attractive dealers and croupiers to show you a good time.

Our editor's favourites at a glance:

  •  Wheel of Wishes
  • Agent Jane Blond returns
  • Avalon II
  • Break da Bank again
  • Mega Moolah

The purple-themed JackpotCity mobile site loads fast and the games run smoothly. The top-level menu is in the upper left, but game selection by genre takes some scrolling and clicking. The layout of the instant-play site is attractive regardless of the device. But you won't get far till you register!

christian webber"Unlike many other sites, which let you try before signing up, at JackpotCity you can only read and be teased until you sign up. After you do, you can try out free-play versions of the slots and table games. You'll also be able to try your hand in any of the live games, playing for real money." Chris Webber – Casino Expert

Is there a JackpotCity App?

Jackpot City mobile appYou might find app listings or reviews for mobile app versions of what claim to be the JackpotCity app for Android and iOS floating around the web, but these are either leftovers from the distant past or false imitations. Don't click on those links, which may download unknown files potentially containing malware.

Most certainly they will not provide a satisfying gaming experience. The only way to play on the Jackpot City mobile casino is on its site. If Jackpot City ever releases an app, you can rest assured that it will be presented on the casino's site.

It's always a good practice to visit a casino's website before downloading apps, linking to them from there rather than searching for them on the App Store or Google's Play Store.

Back to TOC

6.) Jackpot City Deposits and Withdrawals

money iconQuick withdrawals are one of the highlights at JackpotCity. By quick, we mean the pending period on cashout is only 24 hours. That's faster than the average casino.

In terms of payment methods, Canadian players can use Interac, Instadebit, iDebit and Paysafe. There are no fees on deposits or withdrawals from Jackpot City.

All Accepted Payment Methods at Jackpot City Casino

Paying in/outDuration
Paying in/out
Paying in/out
Paying in/out
interac-paymentInterac / instant / 1-3 days
$5 / no limit
no limit / no limit
credit-cards-paymentCredit Card / instant / 1-3 days
$10 / no limit
no limit / no limit
paysafecard_logoPaysafecard / instant / -
$10 / -
no limit / -
idebitiDebit / instant / 1-2 days
$5 / no limit
no limit / no limit
muchbetter-logoMuchBetter / instant / 1-2 days
$5 / no limit
no limit / no limit
instadebitInstadebit / instant / 1-2 days
$5 / no limit
no limit / no limit
Neosurf-1024x538Neosurf / instant / -
$10 / -
no limit / -
banktransferBank transfer / - / up to 5 days
- / $50
- / no limit

JackpotCity Casino Deposit Methods

To make a deposit into JackpotCity Canada, players have a few choices. You can pick from Interac, iDebit, Paysafe as well as Visa and Mastercard as deposit methods. With Interac, practically anyone with a Canadian bank account can play. It doesn't matter if you don't have a credit card.

If you prefer complete anonymity, Paysafe is the way to go. Go to the gas station, buy some Paysafe card vouchers and you won't have to enter any banking information anywhere on the internet.

If you prefer to keep your actual banking credentials separate from the casino, iDebit is an excellent gateway that works with the funds in your existing bank account. Instadebit works like a virtual cheque that is funded by your bank account. The best part about iDebit and Instadebit is that you can use it for both deposits and withdrawals. At the time of review, JackpotCity did not accept Apple Pay.

JackpotCity Casino Deposit Limit and Fees

lots moneyThe minimum deposit at JackpotCity Casino is $10. The casino doesn't state on their site if there is an upper limit. Jackpot City does not charge any fees for deposits, but some payment methods do. For example, iDebit charges $1.50 fee when you make a payment from your bank, while Instadebit charges $1.95.

JackpotCity Casino Payment Methods for Withdrawals

As usual, not all deposit payment methods will work on cash out. Canadian players face an added challenge, as the major Canadian banks like TD, CIBC, RBC and Nova Scotia will not take payments from online casinos. That means you can't withdraw via a bank transfer or to a credit card. Our suggestion is to use Instadebit instead.

However, since you can't use these payment methods for deposits and it's best to use the same payment method for both deposits and cashout, Instadebit or iDebit are probably going to be the most convenient payment methods for withdrawals.

JackpotCity Casino Banking Process – a run-through

How to Deposit into JackpotCity Casino How to Cash Out at JackpotCity Casino

To make a deposit into Jackpot City, simply:

  • Step 1: Log in to JackpotCity
  • Step 2: At the top of the homepage, you will find the "Banking" tab. Click on that.
  • Step 3. A menu will appear with various payment methods available. Choose the method you want for your deposit.
  • Step 4: Type in the amount you want to deposit and other required information. If you are using your credit card, you might have to enter more information such as your address. This info will only have to be entered once and JackpotCity will save it on file for next time.
  • Step 5: Confirm the deposit.
  • Step 6: Depending on your payment method, JackpotCity sends out a deposit confirmation code to your phone which you will have to enter to complete the deposit. This added step is to protect your security.

To cash out from JackpotCity, the steps are as follows:

  • Step 1: Login to your JackpotCity account and click on Banking on the top of the page.
  • Step 2: Select "Withdrawal".
  • Step 4: A list of payment methods will appear. If you used Paysafe or a prepaid card, then you will have to choose another payment method to cash out.
  • Step 5: Enter the amount and confirm withdrawal request.
  • Step 6: Your cashout request will be processed after the 24 hour pending period.

JackpotCity Casino Cashout Time, Withdrawal Limits and Fees

time is moneyThe withdrawal process at JackpotCity is definitely one of the highlights. The pending period is just 24 hours. This is pretty fast compared to most online casinos. The exact time that is required for the cash to reach your end will depend on your payment method.

E-wallets are always fastest and you can see your money almost immediately after your withdrawal is processed. On the off chance that you are not banking with one of the banks that refuse payments from online casinos, then it would take roughly 5 days to see your cash.

There are no fees for withdrawals at JackpotCity. However, your payment method might charge a fee. Instadebit and iDebit, for example, will both charge you a $2 transaction fee to receive your payment from the casino.

Account Verification for First Withdrawal

verification iconAs part of anti-money laundering measures, online casinos must authenticate your identity before they can pay you. This is a one-time thing where you need to submit ID and documents to prove who you are. The exact list of documents needed will be available when you log in to your JackpotCity account.

You will also have to submit proof of address. We recommend that you get started with this process shortly after making your first deposit. You don't want to add extra wait time when you're all excited to receive your first winnings

Sometimes if you're withdrawing an exceptionally high amount, the casino may need to verify your ID again, just to be on the safe side. It's all for everyone's safety.
What you need for verifying your Jackpot City Account:

  • valid government issued photo ID
  • proof of address
  • upload it to your Jackpot City Account or send it via email to customer service team
Back to TOC

7.) Jackpot City Customer Support

customer support iconIn this review, we will focus on the JackpotCity customer support channels available to players in Canada. Whether it's a technical question concerning your account, or the status of a payment, tensions can sometimes run high. An online casino's customer support team should be there to smooth things out and you could say these people are the final touch to a perfect gaming experience.

We set our team of players to test the Jackpot City support team and tried to press all the customer service team's buttons. We're happy to say that the agents at JackpotCity not only remained courteous, but were also able to resolve our questions quickly. The JackpotCity team is multilingual and support is available in both English and français, plus other languages if you so wish.

There are 3 main sources of help at JackpotCity. The first is 24/7 Live Chat, then there is email. Jackpot City also has a Canadian toll free number. There is also a FAQ, although this leans on the thin side. We have all the details below.

Email[email protected]
Live Chat24/7
Canadian phone number:1-800-768-1946

help-64x64.pngThe JackpotCity FAQ has many of the most common questions players have. This includes things like bonus terms, payment methods, the deposit and withdrawal process, and common issues that players come across, such as if the withdrawal is not clearing as expected.

Compared to other online casinos Help Centres, the FAQ at Jackpot City could go into more detail and be better organised. It's basically just a page of questions and answers here, rather than a Help Centre. But this is not really an issue because the Live Chat at Jackpot City is 24/7, so you can easily just ask one of their staff instead!

Overall we found the customer service representatives at JackpotCity Casino to be responsive and friendly. Our testers asked everything from stupid questions about games to more intricate questions about banking. At all times, the staff remained patient and helpful. Problems were resolved quickly and we always left with a smile.

Back to TOC

8.) Is Jackpot City Trustworthy?

view iconSimply put, Jackpot City Casino is a casino you can trust. It's been around since 1998, and you just won't survive this long if you treat your players like crap. Other than the long history, JackpotCity also has some formal credentials. It is publicly audited and eCogra certified. The casino holds licences from both the Malta Gaming Authority and the Swedish Gambling Authority.

The Expert Roundup on Jackpot City Casino

thumb up iconJackpotCity Casino is an oldie but a goldie. This veteran works mostly with Microgaming as its software provider, although you will find an Evolution Gaming live casino along with a few select NetEnt slots. The site has come a long way since when it first went online in 1998, and nowadays JackpotCity is an HTML 5 casino that's always instant-play, whether it's on a desktop computer or on your mobile device.

Cashout is efficient with a quick 24 hour wait. 24/7 Live Chat and a toll free phone number are other highlights for Canadian players. Make sure you see why Jackpot City remains one of the most popular and trusted online casinos!

Play at JackpotCity Casino

Author: Vienne Garcia
Last Update:
Article reviewed: JackpotCity
Author Rating: 86%

No user reviews for JackpotCity

Currently no user reviews exit for JackpotCity. We would be happy if you were the first.

My review for JackpotCity

Your email address will not be published.

Show commentsHide comments