Bitsler Casino Review

Vienne-GarciaVienne Garcia
13 min read
bitsler
About Bitsler Casino
Licence:Curacao Gaming
Online since:2015
Welcome Bonus:VIP program
Visit Bitsler Casino:Play now

After reviewing numerous crypto casinos over the years, our team is well versed in what to look for, and what constitutes an acceptable offering. But most importantly, what puts some places a cut above the rest.

As such, we can assure you that this Bitsler casino review is as comprehensive as they come. Having left no (proverbial) stone unturned, we can say that Bitsler is great. And not only a definitive fact, rather also as a strong testament in comparison to the other crypto casinos out there.

Although there are plenty such places on the market today, from our extensive experience, Bitsler is by far one of the best. It works with a huge number of crypto currencies, which in and of itself makes transactions especially easy. And it has almost no limitations in terms of deposits or withdrawals, giving you incredible banking freedom.

There is also an exceptional selection of classic casino games as well as no less than 16 completely original crypto games, that you will find literally nowhere else.

In addition, it is jam-packed with promotions, has a strong user community, and of course, is all safe and secure.

Really, if you came across this review in search of Bitcoin gambling, wondering if Bitsler lives up to the hype, we can assure you that this place offers excellence across the board, and a whole lot more.

Visit Bitsler Casino

smiley iconImportant: Bitsler is a VPN friendly online casino.This means you can access it from any country including the US and other restricted countries by connecting your device to a VPN Service, and then going through countries like Mexico or Canada. We’ve summed up everything you need to know about VPN casinos in our article about VPN Gambling.

Hits:Misses:
  • Transactions can be conducted in 19 different crypto currencies
  • Daily free promotion
  • No deposit bonus of 5 Satoshis upon opening an account
  • No cap on how much you can deposit or withdraw
  • Amazing VIP program
  • 16 original crypto games
  • Sports and eSports platforms built-in
  • Does not accept fiat transactions
  • Few $1M+ jackpot games
  • Not the faster chat support around (though ultimately, very service oriented!)

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Bitsler Casino Payment Options

Deposits via:Withdrawals via:

Detailed Bitsler Casino Report

Established in 2015, and operating under a Curacao gaming license, Bitsler casino has rightfully taken the online gambling market by storm.

thumb up iconWith all the right elements in place in terms of game selection, ease of use, and hassle free banking, despite extensive testing, there were pretty much no faults we could find.

This is a stellar site, with a great community feel, plus tonnes of exciting winning opportunities mixed in. That in a nutshell, is why we have given it such good grades, as listed below. For more details, of course, we always recommend you keep reading, because there are useful things to discover within.

Test CategoryScoreRecommendationMore Details
Games95%ExcellentBitsler Games
Live Casino94%OutstandingBitsler Live Casino
Banking92%OutstandingBitsler Banking
Bonus91%OutstandingBitsler Bonus
App92%OutstandingBitsler App
Support91%OutstandingBitsler Support
Fairness93%OutstandingBitsler Fairness

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1.) Bitsler Casino Games

Although we have already given away our conclusion – that Bitsler is awesome and we highly recommend it – we clearly need to back up such praise. So let’s begin with the games.

star logoBasically, here you will find a huge array of online casino games, from no less than 49 providers. These include industry leaders you have surely heard of like NetEnt, Playtech, Yggdrasil, Thunderkick, Quickspin, Pragmatic Play, Push Gaming, Nolimit City, Haberno, and BGaming.

Bitsler Casino Software Overview

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You can use the onsite search bar to find a particular title, or sort by options like ‘Popular’, ‘New’, or ‘A-Z’ to help you narrow your selection.

Categories here include tabs labelled ‘Slots’, ‘Bitsler’, ‘Table Games’, ‘Game Shows’, ‘Live Casino’, ‘Alternative’, ‘Jackpot Slots’, ‘Poker’, and more. In other words, if you were after variety, this is something you are definitely going to find here, and in spades.

bitsler-casino-website-navigation-search-bar-filtersThe website navigation is pretty much self-explanatory.MoreLess

As for game functionality and graphics, these are all tried-and true titles from top-notch providers, so there is nothing to worry about there. Gameplay is smooth, intuitive, and fair.

free iconTo get started you can opt to play most Bitsler games for free. That means free crypto slots, free crypto blackjack, and the likes. Just choose the ‘Play for fun’ option when clicking on a game thumbnail if that is what you are looking for. And once you are comfortable, make the move to real money wagers, and the potential for real crypto cash wins.

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Bitsler Casino Online Slots

If you ever had a doubt that crypto and slots were a combo that go together, then you simply must open the Bitsler ‘Slots’ tab. Here you will find no less than 3273 Bitcoin slot games, and likely by the time you click yourself, more as the repertoire is constantly growing.

If you want to narrow things down even more, you can also look under the tabs ‘Megaways Slots’ or ‘Buy Bonus Slots’, for more specific types of games.

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So what to expect from all that? Well, like we said, these are all games from first-rate providers, so you will get excellent functionality. Some are more feature rich, with big bonus rounds, while others are simpler slots games, with more of an old school, three-reel fruit machine appeal.

arrowBut the overall range of themes is simply amazing. For example, did you know there is a Squidpot slots game, building on the similarly named Netflix hit? You can also try The Candy Crush slots from Mascot, based on the popular mobile game, Thor Infinity Reels for some superhero fun, Buffalo Blitz to unleash your animal instincts, or Unicorn Reels for something fantastical. The choice is really up to you, your personal taste, and your mood.

As for betting range, there are plenty of options there too, for risk appetites and budgets of all sizes.

Also, by the way, on most titles, there is an option to play two or four games at the same time, with all displayed on your screen simultaneously, which is pretty cool too!

Bitsler Casino Jackpot Games

Slots are great, but jackpot games are more your speed you say? Have a look under the ‘Jackpot Slots’ section of the site to find 161 such titles.

Impressive right? The only catch is, very few of these games are the mega jackpot progressive games you are likely after. In part, this is because Bitsler does not carry Microgaming titles (at the moment at least), so conspicuously missing is the Mega Moolah series. And while NetEnt is one of its providers, it does not have its full progressive repertoire, though you will find Grand Spinn and Imperial Riches for some reason listed there.

great-rhino-pragmatic-playThe popular Great Rhino slot from Pragmatic Play is one of the few available Jackpot Games at Bitsler Casino.MoreLess

The moral of the story? While the jackpot section does seem promising with so many titles, if there was one thing we would like to see added here it is more mega (i.e. million-dollar plus) jackpot games.

Bitsler Table and Card Games

roulette iconOn the other hand, if you are joining Bitsler in search of crypto table games like roulette, or card games along the lines of blackjack or casino holdem, you will find plenty of options above and beyond what you may expect.

True, if you look under the site’s ‘Table Games’ tab the 44 titles currently listed also include a smattering of live games. But you can quickly decipher the difference, and opt for the “regular” online version of classic casino card or dice games.

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If you have a preferred game type, you can also just as easily bring up all the options under the ‘Poker’, ‘Blackjack’, ‘Roulette’, or ‘Baccarat’ tabs too, for even simpler pickings.

Whichever way you choose to sort, however, let us just summarise this section by saying, that Bitsler absolutely has an excellent selection of all sorts of such games, and from our experience, more varied than most other online casino operators out there.

Original Bitsler Crypto Games

And here we are, at the crown jewel of the Bitsler offering. Its original crypto games. This is the area, some might say, where this casino truly sets itself apart from the competition with no less than 16 completely proprietary games. That is, games dreamed up, developed, and hosted only here, for a truly unique gambling experience.

Some of these games, albeit, will be more or less familiar, as they are simply in-house developed versions of well-known classics like keno, plinko, blackjack, roulette, and baccarat. Plus, there is the totally original Bitsler Fruitsler slots machine with 20 paylines to activate as you please.

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But in addition to fresh spins on classics, there are also some totally awesome completely original crypto games which you may yet to have heard of. These include must tries (in our opinion) like:

  • Cara y Cruz
    Bitsler Casino - Cara y CruzIf you are wondering what on earth that means, we’ll actually tell you that Cara y Cruz is simply Spanish for heads or tails, though the game is most popular around the Philippines.The catch here is that instead of a single coin toss, three coins are flipped simultaneously, and you need to bet on different potential combinations. P.S. the house edge equals just 2%, so if you’re looking for decent odds, then that’s also something to consider.
  • Bitsler Casino - MulticolorMulticolor
    This is basically a simplified roulette game with a color coded wheel and a progressive jackpot option.
  • Boom
    Supremely simple, this is a great guessing game (based 100% on luck) with crazy winning potential.
  • Blast
    This one is very similar to Crash, complete with the rocket ship icon, that leads the action, and hopefully passes the point at which you placed your bet for a nice win.
  • Bitsler Casino - Dicey 7'sDicey 7’s
    If you are after a massive win, by the way, the slots section isn’t where to find it. Rather Dicey 7’s, essentially a dice / slots combo game is it, with a potential 16 BTC (plus) progressive prize on the table.

And that is just the tip of the iceberg. In addition, you will also be able to enjoy homegrown versions of classic games of the crypto genre like Bitsler Dice, Hilo, Plinko, and more. In fact, if you came here for the originals alone, you honestly would have enough to do for days, weeks, even months to come.

Bitsler Sports Betting and eSports

Another type of gambling you can enjoy here is crypto sports betting, using your same account and wallet.

We won’t get into too much detail, as that is a separate subject worthy of its own review, but we will point out that the Bitsler sportsbook is as excellent as we would expect, based on our impressions of the casino.

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There are tonnes of different types of sports and matches to bet on, special sports promotions, in-play options, and so much more.

Similarly, found under a separate tab, there is also an option for eSports betting, which means betting on video game play amongst other things – something that may sound surprising that such a thing even exists to some of you, or a welcome find by others who are more familiar with the genre.

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2.) Bitsler Live Casino

The last area to explore, from our perspective, in terms of game play, is the live casino offering.

Overall, we can say in a nutshell, that this is done really well. First of all, you will find a very nice selection of games from three stellar providers being Evolution Gaming, Playtech, and Pragmatic Play. That alone ensures you get a really good mix – though Evolution Gaming clearly dominates the show.

Mega BallSpeaking of shows, there is also a separate tab (with some overlap between) under which you can find all of the game show titles this casino has to offer. Since this is increasingly becoming a go to favorite of online gamblers, especially those looking for a more interactive experience (and often a touch of nostalgia), it is nice to have them highlighted so. Titles you can find here include famous ones like Monopoly Live, Dream Catcher, Mega Ball, and Deal or No Deal, to name but a few.

While we actually prefer playing live games from a desktop to more fully appreciate the interactions with the host or dealer, we’ll just point out, if you want, you can also access them on mobile for the same experience, just on a smaller screen.

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3.) Bitsler Casino Deposit & Cashout

Next up, let’s have a closer look at Bitsler banking.

cryptocurrenciesBasically, as we have pretty much highlighted, this is a crypto casino, meaning digital coins are the only accepted currency. This, to be clear, is opposed to fiat payments, meaning banking in EUR, USD, GBP, and the likes. While this might not appeal to everyone, for the many who do invest in crypto, this is exactly what they seek. An online casino where they can bet in Bitcoins.

But it is not just Bitcoins here. In fact, with 21 different digital currencies accepted here, it is by far one of the most accommodating crypto casinos around. These include the aforementioned obvious one Bitcoin (BTC), as well as other leaders like Ethereum (ETC), Litecoin (LTC), and Bitcoin Cash (BCH), but it extends well beyond to those not always found at casino cashiers like Neo (NEO), Digibyte (DGB), and EOS. And, as we read in the site’s very own FAQ, more coins will be added soon, making it all the more flexible.

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So if you are looking for a fun activity to engage in with your cyber cash, beyond simply playing the market or watching your investment grow, gambling here may well be a good way to go.

All Accepted Payment Methods at Bitsler Casino

Paying in/outDuration
Paying in/out
Minimum
Paying in/out
Maximum
Paying in/out
bitcoin-paymentBitcoin / Instant / Instant
No limits / $16
No limits / No limits
ethereum-logoEthereum / Instant / Instant
No limits / $15
No limits / No limits
ripple-logoRipple / Instant / Instant
No limits / $10
No limits / No limits
litecoin-logoLitecoin / Instant / Instant
No limits / $15
No limits / No limits
Tether-logoTether / Instant / Instant
No limits / $15
No limits / No limits
dogecoin-2Dogecoin / Instant / Instant
No limits / $10
No limits / No limits
BNB-Coin-1Binance Coin / Instant / Instant
No limits / $10
No limits / No limits
busd_logoBUSD / Instant / Instant
No limits / $10
No limits / No limits
cardano-logoCardano / Instant / Instant
No limits / $10
No limits / No limits
bitcoin-cash-logo-1BCH / Instant / Instant
No limits / $15
No limits / No limits
zcash-logoZcash / Instant / Instant
No limits / $14
No limits / No limits
EOS-logoEOS / Instant / Instant
No limits / $11
No limits / No limits
Stellar-logoStellar / Instant / Instant
No limits / $5
No limits / No limits
tron-network-logoTron / Instant / Instant
No limits / $9
No limits / No limits
dash-digital-cash-logoDash / Instant / Instant
No limits / $10
No limits / No limits
Logo-Bitcoin-GoldBitcoin Gold / Instant / Instant
No limits / $15
No limits / No limits
neo-logoNeo / Instant / Instant
No limits / $10
No limits / No limits
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* Instant refers to the casino’s side of completing the transaction. As detailed below, each digital currency type is subject to a certain number of confirmations, which will slightly affect this time.

** Bitsler uses what is called a dynamic minimum withdrawal system. The amount is generally very small, but it is subject to change. The numbers listed in the chart above are rounded off, and will likely fluctuate, though generally within a few cents or dollars max.

*** Banking in Digibyte and Quantum is available as well.


Making a Deposit at Bitsler Casino

As with all things on this site, Bitsler makes it super easy and intuitive to execute transactions. To begin, you will first need to register a Bitsler account, which consists of entering your email address, clicking on the confirmation link you receive, and then choosing a username and password. In other words, just about the simplest, most efficient registration process we have come across.

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You will already be logged in once you have done that – and we personally opt to save our password for easier long term access – so you are ready to deposit. Now:

  1. Step 1: Click on the green ‘Deposit’ button at the top of any page.
  2. Step 2: Choose the crypto currency you want to deposit from the dropdown list.
  3. Step 3: Copy the address you see onscreen into your own crypto wallet or click ‘Show QR Code’ if you prefer (and scan it).
  4. Step 4: Enter the number of coins you would like to deposit.
  5. Step 5: And follow the onscreen instructions from there.

That is to say, making a deposit is the same as making any other crypto transaction, with the exact same process and steps you are likely used to if you have done this before.

info iconAnd note: If you do not yet own one of the crypto currencies Bitsler works with you can always opt to buy whichever one you want from the casino’s cashier, which will redirect you to Oobit where you can make such a purchase using your Visa or MasterCard, as well as some prepaid cards in either USD, EUR or GBP.

Deposit Limits and Times

One of the things we love about Bitsler is the way in which it has very few limits. And this includes in terms of deposits, whereby here, you can deposit as much or as little as you like at any time.

idea iconThe only thing to keep in mind, is while you can deposit miniscule amounts, you do want the sum to be enough to meet at least the minimum bet amount for the games you want to play. Also, since there are always blockchain fees involved with digital cash (we’ll get to that in a bit), you probably want to deposit an amount that will sustain your gambling for a little longer, to reduce the number of transactions. But again, feel free to do what you are comfortable with here.

In terms of the length of time it takes to complete a deposit – i.e. move the crypto coins from your wallet into your casino account – this depends. In general, it is instant, in that the casino does not delay this process in any way. And if you are using a crypto like Bitcoin, Ethereum, Quantum, Ripple, or Tether, only one confirmation is required on the blockchain to complete the transaction, so it should be super quick. For others that may require a few more confirmations, the max time should still be no more than a few minutes.

In any event, the cashier here is really comprehensive, and you can see things like the number of confirmations required for each deposit, listed under each crypto option respectively so you’ll always know what to expect.

Bitsler Website Withdrawal Process

You got your money into the casino, and now you have won big and want to get it out? No problem. Cashing out at Bitsler is as easy and above board as everything else there.

Once you are logged into your account just:

  1. Step 1: Click on the green ‘Deposit’ button at the top of any page.
  2. Step 2: Click on the ‘Withdrawal’ tab.
  3. Step 3: Choose the crypto currency you want to withdraw from the dropdown list.
  4. Step 4: Enter your wallet address.
  5. Step 5: Enter the amount of the coins you would like to withdraw.
  6. Step 6: And follow the onscreen instructions from there.

settings-64x64.pngBy the way, we will also just point out another important thing to note here. If you like, you can set your interface so that you see the value of crypto you are using in EUR or USD instead. So for example, if you are gambling in Bitcoin, when you go to the cashier, if you make a withdrawal, you would withdraw BTC of a $100 value instead of a whatever decimal BTC value. It is the same really, but some players find it useful to see the conversion to the fiat value rather than the digital coin’s easier. Again, this is up to you.

Withdrawal Limits and Times

Although unlimited deposits are nice, what is even better is unlimited withdrawals! Especially when we are talking on the max end. That is, we love that fact that there is absolutely no cap on the amount you can withdraw from Bitsler. So you don’t have to worry at all about cashing out big sums, or trying to figure out if you have reached some obscure monthly limit. You can cash out in full at any time.


terms iconThe only slight limitation you will encounter is in terms of the minimum withdrawal amount, which ranges from about $5 up to $15, which is actually still really flexible (i.e. low) in comparison with other online casinos.


attentionJust note, while we did outline the minimum deposit amounts in the chart above, like we mentioned, these are flexible amounts. That is, they are dynamically updated so there may be some small discrepancy in what we listed above and what you see in the cashier. Your best bet is to check in real time, which is really simple, since this information is always displayed in the withdrawal box, for each coin type.

In terms of how long cashing out takes, withdrawal times here, like deposit times are instant. Though again, subject to the same number of blockchain confirmations per coin, which may delay things by a minute or two.

How Easy Is it to Withdraw Winnings from Bitsler Casino?

So in summary of the very important cash out question, all we can say is that it is really easy to withdraw winnings from Bitsler casino. The process from start to finish is smooth, intuitive, quick, and pretty much unlimited – i.e. all the right elements for great customer satisfaction.

fingerAnother tip: If you have a decent sum in your account, however, and you don’t want to withdraw for whatever reason at the moment, you can also store your digital cash in the vault feature of the cashier. Or if you have made a deposit, and only want to use part of that money for now, the vault is also useful for keeping some coins handy, but on the side.

Can I Withdraw Money from Bitsler Casino without Account Verification?

identifyWhile the blockchain has a lot of appeal due to privacy matters and anonymity, licensed online casinos need to know, more or less who you are.

As such, any licensed online casino will require that you verify your account at some point, and certainly before the withdrawal processing stage. In other words, yes you will need to verify your account to withdraw here too.

Bitsler Online Banking Fees

Finally, on the financials front, when it comes to banking fees, Bitsler itself does not charge any.

blockchainHowever, there are blockchain fees that you will incur for each transaction, which have nothing to do with the casino itself. Generally, they are not all that high, but you may want to make fewer transactions for larger amounts, if you want to cut down on them.

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4.) Bitsler Casino Welcome Bonus

The reality is, we joined Bitsler for the awesome crypto gambling and amazing banking flexibility. But its promotional calendar in all fairness is also a major draw. And it starts right from the beginning.

thumb up iconTrue, we did not see a Bitsler welcome bonus advertised there. But when we contacted support over the matter, a lovely agent pointed out that our account had actually been seeded with 5 satoshis to get started – which was a nice surprise! This is real money that can be bet on games, and we got it even before we deposited, we must point out. So basically it is an absolutely free bonus, which is a truly generous rarity these days.

Other Bitsler Casino Bonuses and Promotions

Those satoshis, however much as they were a welcome surprise, were not much compared to what else follows. We, of course, mean that in a positive sense, only to highlight what an exceptional promotional calendar this place has.

Bitsler Casino VIP programAt the top of the list is probably the Bitsler VIP Program, which earns you big benefits as you play. And needless to say, as you level up, you will be entitled to even more promotions and generous VIP rewards including chests which you can unlock for valuable treasures of up to $35,000 inside, and rakeback bonuses once you make it to the Gold1 level.

To climb the ranks, by the way, all you have to do is what you would be doing anyhow, and that is betting – typically earning 2 XP per $1 value bet on slots and Bitsler crypto games, and 0-2 XPs for things like live casino or table game bets.

Bitsler CoinAnother really cool thing here are the Bitsler Coins (BTSLR). Basically these are the casino’s own currency which can be claimed at regular intervals each day for free, and used to play Bitsler casino games for free (though such wins can’t be withdrawn). Plus, they can be used for joining in on things like the BTSLR Coin Challenge with real BTC prizes up for grabs.

There are also frequent XP Contests which are played on eligible games for a handsome prize pool, access to Pragmatic Play’s Drops & Wins promotion which gives away over $1,000,000 in prize money each month, an Hourly Lottery, and the Billion Bets Event.

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Plus, you can even earn commission from other people’s play, by inviting friends, family, or acquaintances to join via your own affiliate link.

And that is just the bonuses and promotions on the casino end of things. There are also a whole lot of sports bonuses and even eSports promotions – so in other words, a whole lot of extras to look forwards to pretty much every day.

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5.) Bitsler Mobile Casino

As for our opinion on the Bitsler website, while you can clearly form your own opinion with a quick glance, we will share just a few expert insights to help you out.

Overall, the website is done very well. True it is a bit on the busy side in terms of design, but that seems to be the preferred style of most crypto casinos in particular these days. And busy, mind you, in no way equals bad – especially since the site works so well. So actually, when done with purpose, it is pretty darned good!

bitsler-casino-gaming-overviewThe main casino page gives you an overview of what to expect.MoreLess

To find what you are looking for, you can easily scour the comprehensive homepage. Or look to the top, left, or footer navigation. All you could possibly need, and more, can be found through links in these places. In other words, the user interface was clearly built with purpose, and a positive user experience in mind. So even a novice can figure it out.

Bitsler Community

chatAs a crypto casino, Bitsler also has a lot of the interactive elements that have become synonymous with the format, including an onsite player chat. In fact, what is called the Bitsler Community, for many players, is a central part of the experience here. You can talk to other members as you play, tip another player, and even get free coins in chat through what are called Rains, Bounty Rolls, or simply Chat Games.

bistler-casino-forumThere is also a Bitsler Forum.MoreLess

Also, something that is really cool about the chat is the fact that it can be fully localised. So you can chat with other players in English, Spanish, German, Russian, or even Farsi if you please (there are actually even more options than that). You can even have chats open in multiple languages, if you are so inclined, so you can get in on conversations from different populations around the world.

What About Access in Other Countries Like Bitsler Casino USA?

globeContinuing on the international theme, Bitsler is very much accessible around the world. True, if you look under the website’s Terms & Conditions, you will see that officially it does not allow accounts to be created or used in certain jurisdictions – including the US and UK, as well as the Netherlands, Switzerland, Ethiopia, Sweden, UAE, and more.

vpnWhether or not this will prevent you from being able to do so depends. The best suggestion we can give is, if you are so inclined, try. And if you see that access is blocked, then you can always try a VPN service to mask your IP. However, take this tip with a grain of salt as according to clause 6.4 of this same T&C “Bitsler reserves the right to block or to cancel any transaction or profiles which would be realized in a prohibited way.”

Also, in regards to a VPN for accessing Bitsler, this is a good time to also point out that some of the games offered are restricted according to location. So if a certain title is supremely important to you, you may want to try the VPN workaround for that too. Though again, with the same caution in mind, so you don’t say we didn’t warn you.

Bitsler Mobile Casino App

So here is another awesome thing about this place. And that is, for the first time in ages, we have come across a casino app.

mobile devices iconTrue you can just as easily play here from any web browser, by visiting the site from your Android or iOS device, with absolutely no download required. Or, if you prefer the convenience of the casino app, you can install Bitsler like an app, in a matter of seconds. That way you will be able to enjoy easy, single click access from your phone, tablet, or desktop at any time.

Whichever option you favour, in our opinion is really good, as both essentially work equally well. So it is mostly a matter of your personal preferences. Or quite honestly, there is no reason not to try both. Either way, you will get access to all of the casino’s awesome mobile crypto games with all the bonuses, giveaways, and easy banking options at your fingertips.

bitsler-casino-mobile-appImpressions of the Bitsler Casino App.MoreLess

And it all looks great on the small screen, thanks to HTML5 programming that shrinks it all perfectly sized. In fact, as we have been noticing more and more in our casino review process these days, Bitsler like many others that are clearly designed as mobile first sites, actually looks even better on the said smaller screen.

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6.) Bitsler Casino Customer Service

Now that is all a lot of goodness rolled into one operation. One of the few remaining questions, then, is how is the customer support? So let’s take a look.

How to Get in Touch with the Bitsler Casino Support Team

Email[email protected]
Live chatYes
PhoneNo
Web formNo
FAQ pageYes

From our experience, using the live chat function is definitely the best way to contact customer service. Not just here mind you, but pretty much anywhere we play these days.


info iconJust a small thing to point out in order to avoid any confusion. And that is, that in order to initiate a chat session you need to click on the headphones icon and not the one labelled with the chat bubble (which is for the community chat function, rather than help). And when we did, how, you may ask, did that go?


From our experience, the 24/7 support availability lives up to its promise, with exactly one minute being the longest we waited for an agent to start their response in the chat.

Each agent that we encountered, by the way, was always very friendly, which overall is a great way to build a positive rapport, and good feelings for the brand. In general, the answers we got there were useful, but of course varied depending on how common the question is.

arrowFor example, we stumped the agent somewhat in noting a discrepancy between the cryptos detailed on the FAQ page, showing how many confirmations were required for each coin, but then not seeing those coins – like Komodo, Lisk, or Waves – available in the cashier. It turns out, by the way, after a moment’s wait that the answer is that those specific coins are no longer accepted. So at least we clarified that.When we asked about a welcome bonus, probably a more common inquiry, the answer was still a little longer than expected in coming (since our expectation is for agents to know these kinds of things off hand). But the answer was eventually received. And was actually a pleasant surprise as the agent shared that bit about the BTC satoshis account seeding thing, which we hadn’t realised. Useful right?

In any event, it is reassuring to know that there is indeed live 24/7 support, even if it does require slightly longer waiting times than we’d like. And at the end of the day, we always got satisfactory answers that helped us proceed. Oh, and at the end of the session, the agent also does something we really like, which is email the transcript of the convo, which can be useful to review.

And if you don’t feel like chatting, or you simply want some guidance in getting around the place, the Bitsler FAQ – with a link found in the website’s footer – is a tremendous resource. True, some of the articles there are slightly out of date, which caused the confusion about not seeing certain crypto options in the cashier, but as a whole the FAQ section is highly effective in helping you get the most out of the site.

bitsler-casino-faqScreenshot of the Bistler FAQ section.MoreLess

Also, if you are interested, you can sign up for updates from the Bitsler blog. While not necessarily a support channel, it is a great way to keep up to date on what is going on at the casino, as well as better understand the exciting promotions, challenges, and features more in depth.

Bitsler on Social Media

Beyond the website, there are plenty of other platforms where you can connect with the Bitsler Community, and in essence its support and / or marketing teams.

  • twitter iconThe Bitsler Twitter account, for example, is quite active, with multiple tweets a day. Here you can get great info on Bitcoin games, daily promotions, and a whole lot more – covering both the casino and sports aspects of the site.
  • facebook logoThe Bitsler Facebook account, on the other hand, seems to really only focus on sports, but we are pretty sure you could send a PM there, and get a casino related answer too should you feel the need.
  • Instagram_logoOther social media channels where the casino is active include Instagram, Telegram, and Bitcoin Talk. In other words, it has pretty much all the platforms covered. Whether or not you choose to follow, friend, or connect is up to you.
Back to TOC

7.) Is Bitsler a Serious Casino?

Last, but not least, we are sure you are wondering about Bitsler safety and fairness. As we assume, like us, you always address a new site with caution. Hence, is extremely important for us to flush this matter out, truthfully even before we begin writing.

checked iconThis means ensuring that the casino is fully licensed, which in this case it is with a Curacao gaming license. Plus, it is important that that it has mechanisms in place to ensure fair results, here being random number generators on all games, as well as provably fair tools on the crypto games (which can easily be accessed by you to check each round’s results).

The site also has all the responsible gambling processes in place, including a strict 18+ policy, links to BeGambleAware and help for potentially addicted online gamblers, as well as self-exclusion tools, budgeting options, and more.

There is also of course a privacy policy you can read to understand how your data is protected, and security measures in place to protect your personal data including banking transactions.

All and all, based on our experience and research, we couldn’t find any holes in the system. But if you do, here is another interesting thing, you can report bugs to [email protected] and may be rewarded in BTC in kind.

The Expert Roundup on Bitsler Casino

Bottom line, at the end of the day, when an operator puts in the effort to give us a great overall offering, they deserve extensive praise. As such, we do not feel the need to mince words in saying, that Bitsler casino is absolutely great!

smiley iconThere is a fantastic assortment of games you can play in Bitcoin or one of the other 18 other digital coins accepted here. All of these titles are from outstanding developers, dedicated to creating the best in slots, live casino, and table game play. Plus, of course, there are the 16 Bitsler originals, which alone give you something completely unprecedented (i.e. worth a try).

vip iconThis is all sweetened by a strong VIP program that is far more rewarding than the average, as well as a steady stream of exciting promotions including giveaways and leaderboard challenges.

While the support service isn’t the fastest we’ve seen, the agents were admittedly very nice, and did actually help. So it pays to have a teeny bit of patience in today’s fast paced world. This is how we learned about the free BTC in our account after all.

So really, if you came here looking for advice on whether or not it is worth joining this place, then all we can say is absolutely yes. Bitsler casino is by far one of the best around in whichever field you place it, online casinos in general or crypto gambling operators more specifically.

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Author: Vienne Garcia
Last Update:
Article reviewed: Bitsler Casino
Author Rating: 93.15%

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