Casitsu Casino Review

Vienne-GarciaVienne Garcia
13 min read

Important Notice: Unfortunately, Casitsu has decided to close its door.

However, you can easily find another good and reputable casino on Casino.Guide. We make it our job to review the best operators in the industry.

Check out our ranking of the best casinos to start playing now:

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About Casitsu Casino
Licence:Curacao Gaming
Online since:2020
Welcome Bonus:$1000 / 5 BTC
Free Spins:50
Visit Casitsu Casino:Play now

"Yes"! That one word was the first thing that came to mind when Casitsu Casino was originally brought to our attention and we took a look. We simply had that good a feeling from the start.

And as we went through the casino review process, amazingly even more boxes were ticked. Because really, this is an online casino that gets everything right.

With an excellent interface, featuring clear directions and explanations every step of the way, there is no doubt that Casitsu was developed by a team that really understands online gambling, and what players want.

The game variety is excellent, the bonuses are plentiful, and the ease of use is outstanding. Adding to that is the demonstrated understanding that mobile gaming is of the essence. And of course, the fact that you can play in dollars or the crypto currency of your choice, like Bitcoin or Ethereum, makes it all the more convenient.

Really, besides the name itself, Casitsu, which we admittedly had a bit of trouble wrapping our heads around – or more accurately tongues, this is one of the best online casinos we've reviewed in a long time. And more than that, one of the most pleasant, entertaining, and just plain exceptional places we've played.

Visit Casitsu Casino

  • Great welcome offer
  • 3,500+ games
  • Weekly 15% cashback bonus
  • Option to bank in CAD or crypto
  • Super functional site
  • Short lag in chat response


Casitsu Casino Payment Options

Deposits via:Withdrawals via:

Detailed Casitsu Casino Report

If you're a regular reader of Casino.Guide, our short introduction above may be enough for you to make a decision. You may already trust that when we're that enthusiastic about an establishment, it's all that you need to give it a try. If that's the case, we get that, and wish you luck as you browse on over to Casitsu now.

For those who would like a little more detail on what the Casitsu experience offers, we recommend taking a look at the chart below. There you can see the overall grades we gave for each aspect of the casino, as well as a link to read more.

As you can see, Casitsu casino performed well above the norm in almost every category from games to bonuses, and even safety and fairness. Did we say love?

Test CategoryScoreRecommendationMore Details
Games90%OutstandingCasitsu Games
Live Casino89%Very goodCasitsu Live Casino
Banking90%OutstandingCasitsu Banking
Bonus91%OutstandingCasitsu Bonus
Website89%Very goodCasitsu Website
App90%OutstandingCasitsu App
Support85%Very goodCasitsu Support
Fairness90%OutstandingCasitsu Fairness

Visit Casitsu Casino

1.) Casitsu Casino Games

In all fairness, there are a lot of online casinos with thousands of games these days. True, some of you may remember the days when 500 games were a bragging point, but now anything less than 1,000 would be a joke, and you would reasonably wonder: what kind of casino is this? Also, the days of single developer casinos are mostly passed. Instead, most casinos designed to compete in the competitive online gambling market have thousands of games from numerous developers - something we've now basically grown to expect. So where does Casitsu stand you ask? Amongst the best we'd say.

thumb up iconFor starters, Casitsu has a huge array of online casino games as well as live games and crypto games. Needless to say, this all translates into a massive selection of mobile games as well.

interface iconThe site is really well laid out, making it very easy to find what you want under the intuitively labelled categories:

  • Lobby
  • New
  • Crypto
  • Slots
  • Live
  • Roulette
  • Card Games
  • Jackpot Games

In addition to sorting by game type, you can also choose to filter by provider. While it is true there are online casinos that offer more options on this front - with 29 providers working with Casitsu and growing - there is still plenty of variety.

Most of the software providers are familiar faces for those who have been playing at online casinos for some time like Endorphina, Yggdrasil, Play'n GO, Quickfire, and NoLimit. While others may be newer to you like Gamevy, Bulletproof, or Hot Rise Games.

Which appeals to you is a matter of personal taste. Though as professional game reviewers, we actually recommend sampling it all. And since you can play pretty much all Casitsu games for free - including free crypto games - there is no reason not to give different software and formats a chance.

Casitsu Casino Software Overview (Selection)


Casitsu Casino Online Slots

Now that we've covered the basics of Casitsu games, let's look a little closer at the various categories that interest players. And none, as you probably know, is more popular than online slots.

Well, as you can imagine, Casitsu has an excellent assortment of online slots for you to enjoy, including a strong selection of crypto slots as well. To identify which are crypto slots, you can either look under the 'Crypto' tab, or in the right corner of each game tile, there is a Bitcoin icon displayed if it's available for both CAD and BTC play.


As for the types of online slots available, Casitsu really has everything. If simple, three-reel fruit machines are your style, then you can play these here. Or if you prefer fancy video slots, with all sorts of engaging graphics and bonus rounds, they're available too. And of course, there are different numbers of paylines with different pay tables to accommodate varied budgets and risk levels.

While we can't guess your exact taste in slots, we can tell you that from our experience, every member of our casino review team was able to find games of enormous appeal.

Midas Golden Touch by ThunderkickA few suggestions for those looking for a bit of guidance where to begin would be hot slots like Syncronite Splitz, a 6-reel, 21,168 payline slot from Yggdrasil; Midas Golden Touch a 5-reel, 3-row Thunderkick classic with 243 ways to win; or Book of Pyramids from BGaming with 5 reels, 9 adjustable paylines, and a 97.13% RTP.

Casitsu Jackpot Games

The "regular" slots category at Casitsu, undoubtedly offers a lot of opportunity at big wins on top of entertainment. But many players like to enjoy the thrill of extraordinarily big wins for average stakes. And for them, the progressive game category was created.

Jackpot Games at Casitsu CasinoAt Casitsu, these are located under the 'Jackpot Games' tab, where you will find dozens upon dozens of games listed.

Keep in mind, however, as you may have noticed if you were reading carefully above, Casitsu does not work with Microgaming, Playtech, or NetEnt software, at least not when we wrote this review. So some of the biggest and best jackpot games you may be familiar with from other online casinos will not be found here. These include titles like the Mega Moolah series, Age of the Gods series, and Arabian Nights.

That being said, there are plenty of fun and fascinating progressive jackpot games, including crypto jackpot slots.

So have a browse through the 3-reel, 5-reel, and 7-reel jackpot games offered at Casitsu to find what appeals to you most. Then, if you're up for it, place your bet, and hope for the best! An extra big payoff could possibly be yours.

Casitsu Casino Table and Card Games

In addition to slots, at Casitsu you can find a relatively large number of online table and card games. In fact, they are such a feature, that you can find them under two separate categories here.

RouletteThe first is the tab labelled on the Casitsu website as 'Roulette'. True, the vast majority of the games that will pop up on first view under this category will be for live roulette games (which we'll get to in more detail soon). But if you scroll down, or narrow your roulette search by provider, you will be able to find plenty of versions of good old fashioned online roulette as well.

So what kind of roulette games exactly you ask? Well, of course, there is American Roulette and European Roulette, as well as more niche versions like Turbo Roulette, Golden Chip Roulette, and Roulette Diamond to name but a few.

BlackjackAs for card games like blackjack, baccarat, and pontoon, they can be found under the intuitively named 'Card Games' category, again from the Casitsu lobby.

All of these games, except for the live games, can be played for free. So if you want to get in some practice rounds of blackjack or roulette before moving on to real money wagers, that's always an option.


And, as we'll get to now, at Casitsu, many of these table and card games can also be played for crypto bets, as well as various fiat currencies.

Casitsu Crypto Games

cryptocurrenciesAs a relatively new online casino that made its debut in 2020, Casitsu was developed with an eye on the future. And picking up on the increasing trend, its operations team made the clever decision to go with a strong emphasis on crypto gambling, as that's where much of the market is going.

To this end, Casitsu has one of the best arranged crypto game offerings that we have come across. And as you know, we are in the business of casino reviews, meaning we have seen a lot of establishments to be able to confidently express such a strong opinion. So why were we so impressed?

There are a few things that stand out in particular in terms of Casitsu's performance.

First of all, Casitsu happens to have a lot of crypto games on offer. Not all of its games mind you. But plenty of games you can play making wagers in Bitcoin, Litecoin, or whichever of the digital currencies Casitsu accepts.


Secondly, these crypto games are really easy to find. You can look under the category clearly labelled 'Crypto' in the casino's navigation. Or, alternately, each game tile as we mentioned above, has a Bitcoin icon in the upper right corner if it is compatible with BTC play. This is a really nice touch and adds to the overall pleasant user experience Casitsu affords.

Casitsu Casino Originals

sad smileyAs for Casitsu original games - something many of the crypto casinos we've reviewed offer - at the moment there don't appear to be any.

While like many players, we enjoy the opportunity to play original casino games, not having them is by no means the end of the world. And knowing what an innovative and on-target place Casitsu is in terms of understanding the market and player needs, we wouldn't be surprised to find Casitsu developing its own unique games in the near future.

Other Games You Can Play at Casitsu Casino

Online roulette, mobile slots, crypto blackjack. These are all games with incredible appeal. And they are by far the most popular categories of casino game searches, beyond live games which we're getting to next.

But there are also some other formats that we know our players enjoy like online scratch cards, bingo, or keno types of games.

So in terms of scratch games, yes Casitsu also has a particularly strong offering of these as well. And there happen to be more than a handful of keno games, like Lucky Keno, Tutan Keno, Firefly Keno, and more. Even a search for bingo brings up about a dozen options, while Heads and Tails brings up one.

keno-games-1024x301Selection of Keno Games available at Casitsu Casino.MoreLess

In other words, whatever you're looking for, Casitsu has you covered, usually with more than one choice.

Casitsu Casino Sports Betting

Another area we always touch on in our casino reviews is the sports element. That is, some online casinos offer a single wallet for their sports betting site as well, if they have one. And in the case of Casitsu, it does not.

So in quick summary, Casitsu sports is not a particularly relevant topic to delve into, though it's worth mentioning in case you were looking.

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2.) Casitsu Casino Live

Now, moving on to a category no less important than the online slots, we come to the live casino. Because who amongst us doesn't love the thrill of visiting an actual casino, in the physical world, where the dealers are dressed for the part, and you get to enjoy some friendly chatter as the game goes on?

casinoWell, while live casino games in the online sense of the world, won't actually transport you to another location, you will feel very much like you would at a bricks and mortar establishment thanks to lovely sets, excellent streaming, and top notch talent working the tables.

Even more conveniently, Casitsu live games can be played from your mobile. So you can practically visit Las Vegas from any location, with the distinct thrill that offers.

As for what types of live games to expect, Casitsu basically has them all. Live blackjack, live baccarat, live roulette, and more.

Evolution Gaming Live Dream CatcherAnd of course, there are also the live gameshows from Evolution Gaming that are all the rage these days like Dream Catcher, Crazy Time, and Monopoly.

Really, it's an exciting experience with a lot of options. And again, they are also available for crypto play or dollar bets. So super versatile at that too.

Play Casitsu Casino Live Games

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3.) Casitsu Casino Banking

Games are great, but what about the banking you may be wondering. Well, if you've been reading this far, you pretty much know what we are about to say. And that is that the Casitsu banking experience is excellent.

Dollar IconFirst and foremost, since most players still play in fiat currency, rest assured that the entire Casitsu experience is completely 'fiat compatible'. This means you can bank in dollars, bet in dollars, and get bonuses and promotions in kind.

Of course, if you prefer, you can also bank, bet, and get bonuses in one of the digital coins that Casitsu casino accepts from Canadian players including Bitcoin, Bitcoin Cash, Litecoin, Ethereum, Dogecoin, or Tether.

There is also plenty of flexibility in terms of payment methods you can use spanning from major credit cards, to local favourites like Interac and iDebit, as well as other e-wallet services.

currency-exchangeAnd if you happen to want to change currencies for whatever reason even after you have signed up, Casitsu is also particularly flexible on that end as well. That means at any time, if you'd like, you can add another currency like USD or EUR and switch to gambling in that.

All Accepted Payment Methods at Casitsu

Paying in/outDuration
Paying in/out
Paying in/out
Paying in/out
credit-cards-paymentCredit Card / Instant / 3-7 business days
$15 / $20
$6000 / $4000 per day
interac-paymentInterac / Instant / Up to 3 days
$15 / $20
$6000 / $4000 per day
idebitiDebit / Instant / Up to 3 days
$15 / $20
$6000 / $4000 per day
ecopayz-logoEcoPayz / Instant / Up to 3 days
$15 / $20
$6000 / $4000 per day
flexepin-logoFlexepin / Instant / Up to 3 days
$20 / $20
$500 / $4000 per day
muchbetter-logoMuchBetter / Instant / Up to 3 days
$20 / $20
$4000 / $4000 per day
Neosurf-1024x538Neosurf / Instant / Up to 3 days
$20 / $20
$6000 / $4000 per day
banktransferBank transfer / NA / 3-7 business days
NA / $20
NA / $4000 per day
bitcoin-paymentBitcoin / Instant / Instant
0.0001 / $20
None / $4000 per day
bitcoin-cash-logo-1BCH / Instant / Instant
0.0001 / $20
None / $4000 per day
litecoin-logoLitecoin / Instant / Instant
0.01 / $20
None / $4000 per day
ethereum-logoEthereum / Instant / Instant
0.01 / $20
None / $4000 per day
dogecoin-2Dogecoin / Instant / Instant
0.01 / $20
None / $4000 per day
tether-logo_200x80Tether / Instant / Instant
1 / $20
None / $4000 per day

* The crypto withdrawal limits for Casitsu as you can see are quoted in dollars. This is due to exchange rate fluctuations. The exact amount in crypto will be converted based on the current exchange rate.

If you're playing in a currency other than Canadian dollars or a digital coin, the Casitsu payments page is quite comprehensive, and a good resource to find out further details that should help you get started in terms of limits and transaction timeframes.

Making a Deposit at Casitsu Casino

The practicalities of making a deposit are as simple as expected. That is, pretty much exactly the same as you would find at any online casino. The process, after all has been around for quite some time now and is essentially streamlined.

So basically all you need to do is create a Casitsu account to get started, which is really a matter of entering your name, email, and birth date to ensure you are over 18, and creating a password.

casitsu-casino-sign-up-formTo sign up at Casitsu Casino just fill in the form.MoreLess

Then log in and look to the upper right corner of your screen where you will see a yellow coloured button with the word 'Deposit' written on it.

Once you click, the first time, you will be asked for a few more personal details to complete the signup process. This is a one-off process just to confirm your location so that the right payment methods will be provided in the casino cashier interface.

After that, the process works like clockwork, as follows.

  • Step 1: Log in to Casitsu casino.
  • Step 2: Click on the yellow 'Deposit' button from any page of the Casitsu website.
  • Step 3: Choose the payment method you would like to use from the list onscreen.
  • Step 4: Enter the amount you would like to deposit. The minimum and maximum range is displayed per payment method.
  • Step 5: Follow any onscreen prompts that appear.
  • Step 6: Click the 'Deposit' button to complete.

Six quick steps and you're done!

info iconNote: If you're using a cryptocurrency like Bitcoin, rather than CAD, the process will be in a slightly different order. Once you click deposit, and select your digital currency, you will then need to scan the QR code or copy the URL address that appears on-screen, and proceed from there.

Deposit Limits and Times

While the chart above gives you a clear indication of the deposit limits and timeframes at Casitsu, we'll reiterate in a bit more detail here. Or more accurately, with a little more commentary.

deposit iconAs you can see, the deposit limits are very reasonable and fair. For most payment methods you can deposit as little as $15 at a time, though others like Flexepin or Neosurf require a minimum $20 deposit. Either way, the sums are a common starting point and totally acceptable.

The maximum deposits at Casitsu are equally reasonable being $6,000 for most payment methods like Interac and major credit cards, with Flexepin at $500 being the exception.

➜ Bottom line, totally normal deposit limits at Casitsu.

As for the timeframes, these are completely within the norm as well, which happens to be instant.

Casitsu Casino Withdrawal Process

Getting your money in to the casino is one thing, but what happens when you want to get your money out? This after all is key to fulfilling your ultimate purpose of online gambling - beyond having fun - of winning some money along the way.

Well, here too we can tell you that withdrawing money from Casitsu casino is quick and easy, and works like this.

  • Step 1: Log in to Casitsu casino.
  • Step 2: Click on the yellow 'Deposit' button from any page of the Casitsu website.
  • Step 3: Choose the payment method you would like to use for your withdrawal.
  • Step 5: Follow any onscreen prompts that appear.
  • Step 6: Click the 'Withdraw' button to complete.

In other words, making a withdrawal is the exact same process as making a deposit.

Vienne Garcia"Just keep in mind, before you make your first real money deposit, the withdrawal option will not appear in the casino cashier. This is a bit annoying to those of us who like to see everything laid out clearly at all times before we commit. But it also makes sense since you can't possibly withdraw before you've deposited." Vienne Garcia – Casino Expert

Withdrawal Limits and Times

In terms of withdrawal limits at Casitsu there are two areas to explore - minimum and maximum amounts.

The minimum is a very fair $15 – $20, exactly as is the case with deposits, depending on which of the payment methods you are using.

The maximum withdrawals differ somewhat between the different payment methods, but in general are listed as:

  • $4,000 per day
  • $15,000 per week
  • and $40,000 per month

And if the requested amount exceeds the limit of a particular payment method, the amount will simply be withdrawn in installments, so you'll get your money out according to this payment schedule in full.

vip iconIf you happen to be a higher level VIP player, it is possible that you'll be awarded higher withdrawal limits.

As for timeframes, crypto withdrawals from Casitsu are essentially instant, though there can be a slight lag as the transaction garners the required blockchain confirmations. So realistically it's about 10 minutes up to a few hours max.

walletOther payment methods like e-wallet services may take anywhere from a few hours up to a few days, while major credit cards can take up to a week to complete.

While waiting to get your money back obviously isn't fun, we can tell you from our experience, these are completely normal timeframes. And they're mostly not in the casino's hands. That is, while Casitsu processes all withdrawal requests exceptionally quickly, the payment mechanisms have their own internal bureaucratic processes, which is where the delay occurs.

How Easy Is it to Withdraw Winnings at Casitsu Casino?

Taking the withdrawal limits and timeframes into account, we would say that cashing out of Casitsu overall is an easy process.

Although it may take a little longer than you'd like to get large sums out in full, especially using certain payment methods, you will get your money back from this online casino. So nothing to fear there.

Can I Withdraw Money from Casitsu Casino without Account Verification?

One of the reasons players like to gamble in crypto is the anonymity it provides in terms of their identity and transactions.

verification iconThat being said, Casitsu is a licensed and regulated online casino, which means it has certain procedures it needs to follow. And these include account verification when it comes to real money play.

As such, in order to make your first withdrawal, you will need to verify your account with the standard documentation that is requested for such matters. This includes things like:

  • A copy of your valid photo ID (like a driver's license or passport).
  • A selfie of you holding up this ID (this is a new request we haven't really seen elsewhere yet, but it makes sense).
  • Proof of address.
  • Proof of payment method.

checked iconAlthough this may read as a lot to provide, we assure you that this is a typical requirement of legally operating online casinos. And the fact that such account verification is requested, is actually a vote of confidence for the establishment, proving it's really committed to above-board operations.

Casitsu Casino Banking Fees

As for banking fees, Casitsu itself does not charge any for deposits or withdrawals.

If you do incur any fees, it will be from the payment method's end - which if you have used it before for other transactions, would be a familiar amount.

Same goes for crypto transactions, which generally incur a blockchain fee. But again, that has nothing to do with Casitsu, which on its end charges nothing.

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4.) Casitsu Casino Welcome Bonus

Another area our readers are interested in, is the casino welcome bonus. And fair enough, as it's often a good indicator of the casino's attitude towards its players, and what other goodies are to come.

BonusSo here it is. Casitsu has an excellent welcome offer that you can claim in full over your first four deposits. Just keep in mind, there is a Casitsu promo code provided for each part of the bonus, which you have to use in kind. If you skip one, that is, you can't get it back, though you can get a bonus on your next deposit if you're still eligible.

To help you out this is how it looks:

  1. First deposit bonus - 100% up to $300 plus 50 free spins (bonus code: SHODAN)
  2. Second deposit bonus - 50% up to $200 (bonus code: NIDAN)
  3. Third deposit bonus - 50% up to $200 (bonus code: SANDAN)
  4. Fourth deposit bonus - 100% up to $300 (bonus code: YONDAN)

At a total of $1000 in bonus money plus 50 free spins, this is an outstanding welcome offer. We especially love how it's set up, with great value bonuses at 100% for both your first and fourth deposits, usually at other casinos, you'll get a fraction of that by the fourth deposit, so this is really amazing.


Keep in mind, you will have to make a minimum $20 deposit to claim each part of the Casitsu welcome bonus. Also the bonus amounts will of course be different if you're banking in cryptocurrency, which you can easily see under the bonus terms and conditions. But it's good to know that even crypto deposits get rewarded, which isn't always the case at other online casinos.

warning iconAs for wagering requirements, on the cash part of the welcome bonus offer it is 50X. For the free spins it's 35X.

Other Casitsu Casino Bonuses and Promotions

While Casitsu is super impressive on the welcome bonus front, it doesn't exhaust its good will there. In fact, Casitsu has a very rewarding promotional calendar over the long run.

A few standouts include:

  • Wednesday Free Spins - Use the promo code SHINOBI when you go to make a deposit each Wednesday, to claim 75 free spins on Aloha King Elvis slots.
  • Sunday Reloads - Start each week off with a 50% up to $100 bonus plus 50 free spins.
  • Cashback Mondays - All players can get a 10-15% cash back bonus each and every Monday on their net losses from the week before. Hopefully you won't need this bonus, but if you do, it's a nice consolation prize.

In addition, there are special promotions sent directly to you, as well as plenty of tournaments you can participate in, for additional prizes beyond actual game wins.

Furthermore, Casitsu has a really strong and exciting VIP club which you enter on the first level - being a Ninja Apprentice - as soon as you sign up. As you play, you'll steadily climb the ranks and garner more rewards accordingly. The top level, being Master Ninja, is a by invitation only class that includes an amazing reward point redemption rate as well as great giveaways and stellar personalised support.


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5.) Casitsu Casino Website

Let's be realistic. First impressions matter. So while the bonuses and game options are great, it's the layout that will initially catch your eye, and create those primary feelings towards any online casino in terms of its trustworthiness as much as its entertainment factor.

So what can we say about Casitsu on this end? Well, if you've already had a peek at the Casitsu website, we're guessing you can pretty much assess this one on your own. But in case you haven't, or you're new to online gambling and don't know what to expect or demand, we'll tell you this.

star logoThe Casitsu website is outstanding. Seriously. It looks great, gives off an excellent vibe, is easy to navigate, and is totally comprehensive. How's that for a stellar review? But really, it's true.

Everything is so easy to find, in the place you'd expect. Plus, there are clear explanations along the way. Just scroll to the bottom of any page on the Casitsu website, for example, and you can see all the great explanatory texts for yourself. This casino has gone beyond the call of duty to ensure you get an above the board feel, as much as tips and tidbits that we found enhanced our gambling experience.


The ninja theme is also great and well played out throughout the site, without being overdone. This balance, in fact, is ideal, and not that easy to master, so kudos to Casitsu for that.

In terms of functionality, the games work great, with no glitches noticed on our end. Of course, you'll need a strong internet connection, but that's really it. Other than that, there's not much to say except we approve both on the UI and UX front.

What About Access in Other Countries Like Casitsu Casino USA?

One of the questions we field from Casino.Guide readers is: Is it possible to log in to Casitsu from the US or access Casitsu from around the world?

stop signSo, the answer is, officially you cannot play at Casitsu in the United States or the UK for that matter. In fact, in the site's T&C you will see the usual "suspects" listed as restricted countries.

That being said, as is often the case, even a free VPN service that places your IP in Canada can easily get around that. Whether or not you should use this option is another question.

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6.) Casitsu Casino Mobile Casino App

It's a toss-up to call - which is the bigger trend these days? Crypto casinos or mobile casinos? Either way, Casitsu has them both. Or more accurately, Casitsu is inherently both. The crypto part we already covered above in full, and it in fact overlaps with the mobile element, because Casitsu is uniquely also a mobile crypto casino.

mobile devices iconThat is, you can log in to Casitsu from any mobile device - whether it's your Android cellphone or your Apple iPad - and gamble there just as you would from any computer in either crypto or CAD.

The experience is exactly the same. That means you will find the full game offering, banking options, and bonuses from your handheld device. The interface is slightly different to fit the smaller screen. For example, there are fewer games listed per line, which just translates to a bit more scrolling. HTML5 programming has it looking good and functioning great whichever screen size it is.

So if gambling on the go is of interest to you, then Casitsu makes for a great option. There is no need to download a Casitsu app by the way. Just open your mobile browser and visit from there. Anytime, anywhere. Simple as that.

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7.) Casitsu Casino Customer Support

As we've already mentioned, Casitsu is one of the more intuitive casino sites we've come across, making it exceptionally easy to navigate. And everything onsite works incredibly well.

But it is possible, no matter how gorgeous or functional, that questions will arise. And when they do, it's time to reach out to customer support.

How to Get in Touch with the Casitsu Casino Support Team

Email[email protected]
Live chatYes
Web formYes
FAQ pageYes

It's one thing to offer 24/7 support, which Casitsu does. But the real question is, how good is that support?

In a nutshell Casitsu support is adequate. Yes, we found a small flaw with Casitsu, which in presenting a Casitsu review is our duty to share.

live chat iconSo let us explain. In most instances, and we're talking about support chat here, the customer service agents, jumped on the inquiry quickly. The problem, however, was in the response. For example, in one instance in which we wanted clarity on the withdrawal limits for a Canadian player, which we were having difficulty figuring out, the agent gave us stock answers.First he simply said they were different depending on the payment method used, which we explained we already knew. And then he copy-pasted text from the site's T&C to tell us the maximums on a daily, weekly, and monthly basis, further iterating that it depends on where we're playing from. Even a plea that we were using a Canadian account didn't help. Perhaps because he simply did not have that level of detail on hand.

In the end, we figured it out on our own going to the cashier. And it wasn't truly a critical question. But still, what can we say? In today's day and age, we expect support agents to go that extra mile and be able to serve up the information we seek with attention to detail, and more detail than we could find on our own.

In other words, while always available, and decent on other inquiries, overall we'd say chat support is where this casino could improve.

Besides chat, the Casitsu is responsive when you reach them by email or filling out the web form as well. But again, with similar levels of detail provided.

Web Form Casitsu Casino Customer SupportOn the other hand, Casitsu has a decent FAQ page which you can access from the site's footer.

In addition, there is a short FAQ section on almost every page of the website, that gives you further information about the topic at hand like slots, live casino games, and even tournaments.

Plus, if you look in the website's footer there is also a link to 'Casino News', which is essentially the Casitsu blog containing a lot of interesting and useful articles on how to get more out of your gambling in general as much as your Casitsu play.

Casitsu Casino on Social Media

As an aside, somewhat related to customer support, if you're wondering if you can find Casitsu on the leading social media platforms the answer is essentially yes.

twitter iconThat is, technically Casitsu Facebook is a thing, but in reality, it's not particularly active or popular for that matter. Same goes for the Casitsu YouTube account, Casitsu Twitter feed, and Casitsu on LinkedIn.

As such, we wouldn't particularly recommend using social media as an avenue for contacting Casitsu with questions or commentary, but you can certainly try. And feel free to follow any of these Casitsu accounts if you see an appeal. Certainly no harm in that.

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8.) Casitsu Casino Safety and Fairness

Last, but not least, safety and fairness. Both of course are important concerns when it comes to online gambling and in different respects. After all, there is a lot of trust involved with any online transactions, and gambling as a whole.

license iconSo first things first, Casitsu as we've already mentioned is a fully licensed and regulated online casino. More specifically, it is owned and operated by Dama N.V., which in itself is a company that is registered and established under the laws of Curacao. As such it must adhere to strict rules and regulations in terms of performance, security, and player safety.

In addition, as part of its stated philosophy, to help keep your gambling safe and fun, Casitsu offers a range of tools to keep it such.

  • As for game results, Casitsu only works with trusted software suppliers, which ensures fair and random results to every game - an absolute must!
  • All promotion terms are also really clear, which is another indicator of fairness, so you always know what you're getting, how you get it, and when.
  • And of course, all transactions are completely secure, to keep your money and identity safe.

In other words, safety and fairness are well covered here, and you'll feel comfortable gambling at Casitsu in kind.

The Expert Roundup on Casitsu Casino

So with that, after much scrutiny and admittedly good times, we conclude our Casitsu review.

While we were impressed from the get-to by the excellent appearance of the site, our original opinion was solidified as we proceeded.

smiley iconEach step of the way we were pleased to discover that Casitsu casino performs far above the norm, delivering an excellent assortment of games across all categories. Online slots, blackjack, roulette, live games - you name it and Casitsu has it in spades.

But more than that, it also has a huge selection you can play in cryptocurrencies, in addition to Canadian dollars, adding an extra element of versatility in line with today's market demands.

And of course there's that awesome $1,000 welcome package, and long list of promo rewards. Because, basically, like we said, Casitsu really has it all.

But don't take our word for it. With a minimum $15 deposit required to get started, there's really no risk involved. Actually, since you can play most Casitsu games for free, it's even simpler than that. So go ahead and try for yourself. It's definitely a winner in our books.

Visit Casitsu Casino

Author: Vienne Garcia
Last Update:
Article reviewed: Casitsu Casino
Author Rating: 89%

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