Boom Casino Review

Vienne-GarciaVienne Garcia
14 min read

Please note: This review is not up to date because Boom Casino is no longer part of our regular testing process. We are therefore currently unable to offer information on this casino.

Please check out our list of recommend casinos for other gambling sites.

Best Online Casino Sites

About Boom Casino
Licence:MGA Malta
Online since:2020
Welcome Bonus:$800
Free Spins:250
Visit Boom Casino:Play now

Most online casinos work for years to build up a solid reputation and a strong fan following. Others however, seem to appear out of thin air and BOOM, get it all right from the get-go. The latter, is undoubtedly the route Boom Casino has taken. First released in February 2020, it's enjoyed instant success and immediate adoration.

This is no mere coincidence. Boom Casino is part of the powerful Hero Gaming family. That means its backers already had plenty of knowledge of the gaming space and what players like prior to the site launching

But as we all know, knowledge and experience isn't always enough to get ahead of the pack and carve a name for yourself. Hence, what Boom Casino really has, is that extra oomph that sets it apart from the competition.

Besides being visually appealing, it has a great welcome offer, over 2,000 online slot games, a terrific loyalty program, true mobile compatibility, and some really unique game features we have not encountered anywhere else. Plus, one of the two currencies it accepts is Canadian dollars, with the other being euros. We know it's definitely got our local interests in mind.

Visit Boom Casino

  • 2000+ online slot games including both penny and high roller machines
  • Large range of scratch and table games
  • Unique Blitz Games and Instant Bonus feature you won't find anywhere else!
  • Extremely user-friendly interface
  • Generous welcome bonus
  • Excellent loyalty program
  • Limited number of payment methods
  • Live chat is only available from 03:00 - 18:00 EST


Boom Casino Payment Options

Deposits via:Withdrawals via:

Detailed Boom Casino Report

We love Boom Casino. We can already tell you that. If you're feeling lazy and don't want to read, you can already go on to create your account and get ready for a treat. Or have a quick glance at the report card below to see what boxes Boom Casino ticks.

Of course, since we wrote this Boom Casino review, we also advise reading it through. Because frankly, it is a great way to familiarise yourself with what's to come - so you know where to look and are instantly equipped to get the most out of Boom.

Test CategoryScoreRecommendationMore Details
Games93%OutstandingBoom Casino Games
Bonus95%ExcellentBoom Casino Bonus
Website91%OutstandingBoom Casino Website
App93%OutstandingBoom Casino App
Banking88%Very goodBoom Casino Banking
Support91%OutstandingBoom Casino Support
Fairness92%OutstandingBoom Casino Fairness

Visit Boom Casino

1.) Boom Casino Games

As you may have noticed, very few online casinos develop their own casino games. Instead what they do, is partner with software developers, who are the source of these games. Some of the bigger ones like NetEnt, Microgaming, or Play'n GO you've likely heard of, and there are dozens if not hundreds more.

What sets an online casino apart from others, in terms of casino games, is first of all how many software companies it is working with, and second, which games in particular it has chosen to carry.

Boom Casino has clearly set up strong partnerships with many top casino game providers. This is quickly apparent by the vast array of online casino games you can find on the site - across every genre - and numbering well into the thousands.

What this means in practical terms is that Boom Casino has one of the best selections of online casino games from many top and boutique game providers, making it a one-stop-shop for basically endless online casino entertainment.

In addition, its strong partnership can also be felt in the novelty of the site. You will quickly find new online casino games that have been released at Boom Casino, often weeks if not months before you will find them at other places. This is another clear advantage of Boom Casino games. And now for the details.

Boom Casino Online Slot Games

Boom Casino has over 2,000 online slot machines. Even amongst the big players in the industry that is a lot!

You have classics like Thunderstruck from Microgaming, Jammin' Jars from Push Gaming, NetEnt's Dead or Alive, and Play'n GO's Rich Wilde and the Book of the Dead to name a few.

Boom Casino Canada Slots

In terms of themes, if you like the Wild West you can give Sticky Bandits a spin, or if you fancy yourself more of a zombie fan then there's Wild Walker to try. For us Canadians, there is even a hockey themed slot game, Break Away, which is always fun.

Beyond the regular slots, which have awesome animation, different number of paylines, and all sorts of bonus features, there are also plenty of Megaways games with the huge number of ways to win. For example, there is the Piggy Riches Megaways, Gonzo's Quest Megaways, and Aztec Gold Megaways in the mix.

There are also some really neat special slot features that you can choose when you play at Boom Casino, which truth be told, we haven't encountered elsewhere.

netent jack and the beanstalkThe first standout is the 'Blitz Games' category. Look to the categories in the casino's top navigation and you'll find it there. It's a selection of online slots that you can play at extra fast speed. Actually 6X the regular speed to be precise. This is an adrenaline boosting experience for sure. Just be careful to budget right to keep up with the pace.

The other unique Boom Casino slots category is 'Instant Bonus'. For a set fee, you can skip regular play and go straight to the bonus round. How much it costs depends on the game. The lowest rate at the moment is $6 on the Quickspin Vampire Senpai game, while the highest rate is $22.50 on Viking Clash from Push Gaming.

That's basically the range with all other games coming in at a rate in between. Overall, this is a very cool feature that we really love. Because honestly, sometimes you're just that curious to see what the bonus round is all about. It's definitely a worthwhile investment every now and then.

Boom Casino Software Overview

Boom Live Casino Games

If you like live casino games, you're in luck as well. Boom Casino has a particularly strong live game offering. So much so, that there's a separate tab for 'Live Casino' in the navigation.

Open it up and you'll see all the categories on offer including 'Roulette', 'Blackjack', 'Baccarat', 'Poker', 'Game shows', and 'Others' where you'll find exciting games that can't quite be categorised like Lightning Dice and Dragon Tiger.

Boom Canada Live Casino

One of the things that we really liked about the Boom live casino is how each game title also shows how much it costs to participate, and whether or not there is currently a seat available at the table. For example, if you're a low stakes roulette player you can get in on a game of Lightning Roulette for as little as $0.20 a round. If you're a high roller player, however, Salon Privé Roulette at $100 a spin may just be your thing. Of course, there are plenty of options in between.

Evolution Gaming LogoThe live casino itself is powered by Evolution Gaming which is known as one of the best in the business. In addition to having live casino games running around the clock 24/7, 365 days a year, it has some of the best hosts and dealers for these games. Besides being really attractive - let's call a spade a spade, these hosts know what they're doing and how to move the action along.

The interactive effect is really compelling and the quality of the studios and sets makes the whole experience quite immersive, essentially like you're playing live at a casino, which is what it's meant to be.

Boom Casino Jackpot Games

With such great slots and live casino games, we were certain Boom Casino would have a downfall. But nope. With the jackpot games it just keeps getting better.

Boom Casino Canada Jackpot Games

Once again, Boom Casino comes out on top with one of the best selections of jackpot games around. Some of these include the mega jackpot slots many players are on the lookout for like the Mega Moolah game. But here it's even better because you can play it in all its themes – there is the traditional African jungle theme as well as the newer versions including Fortunium Gold Mega Moolah and Absolootly Mad Mega Moolah, which share the same potentially massive jackpot prize.

Other notable progressive jackpots that may be of interest include African Legends from Slingshot Studios, Alchemy Gaming's Wheel of Wishes, and the always compelling NetEnt Mega Fortune game.

Our editor's favourite games at a glance

  • Mega Moolah
  • African Legends
  • Wheel of Wishes
  • Book of Atem

Boom Casino Table Games

As for table games, what can we say? Boom Casino really knows how to play its cards and excels in this domain as well.

roulette iconThere are three separate categories under which you can access these titles: 'Roulette', 'Blackjack' and 'Table Games' where you'll find various versions of baccarat, casino holdem, and a few types of poker.

In terms of performance, the online roulette games are terrific, with about a dozen different options from which to choose. The same can be said for the blackjack category which offers standard blackjack games from different operators, as well as more unique styles such as Atlantic City Blackjack, European Blackjack, and even a 3D Blackjack game.

Other Boom Casino Games

Hot Cross BunniesIn addition to all the traditional categories you'd expect to find at an online casino, Boom Casino also has a really nice selection of online scratch card games.

While it's true that other online casinos do carry scratch card games, this is one of the biggest selections we've found, and it's packed with loads of interesting themes and hours of fun.

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2.) Boom Casino Bonus

At Casino.Guide we have already written a review covering the full Boom Casino experience. If you've read it, then you know that we hold this online casino in exceptionally high esteem. If, however, you're looking to zero in on the casino bonus experience in particular, this review is for you!

Here we'll cover the excellent welcome bonus that Boom Casino offers to all new players, as well as its very rewarding loyalty club. Plus, you can get a quick peek at the fair wagering requirements, other promotions you might expect, and everything in between.


giftbox iconLet's start with the obvious, the Boom Casino welcome bonus. This is a terrific offer that is tiered to meet the style of different types of players. Let us explain.

A one-time match deposit bonus, it gives you 100% up to $800 plus up to 250 free spins. The minimum amount you can deposit in order to claim this offer is $30, while the bonus is capped at an extra $800 in matched bonus funds. That's pretty simple.

The free spins are a bit more complicated. That is, the higher the amount is that you deposit in your first deposit, the higher the number of free spins you will get. It goes as follows:

  • Deposit $30, get 50 free spins
  • Deposit $40, get 100 free spins
  • Deposit $60, get 150 free spins
  • Deposit $80, get 200 free spins
  • Deposit $100 or more, get the full 250 free spins

info iconThis is actually a pretty nice system as it gives you a generous number of free spins even for a smaller deposit, and it truly rewards you for making a more substantial deposit, which at a $100, really isn't all that high.

The other great part of the welcome bonus free spins is that they are awarded to you on some of the casino's best games. Just keep in mind, even if you get all 250 free spins, you cannot play them all at once. Rather you will receive them at a rate of 50 free spins per day, as follows:

  • Day 1 = 50 free spins on Aztec Gold Megaways
  • Day 2 = 50 free spins on Dragons Fire Megaways
  • Day 3 = 50 free spins on Gonzo's Quest Megaways
  • Day 4 = 50 free spins on Piggy Riches Megaways
  • Day 5 = 50 free spins on Mystery Reels Megaways

The spins are always given in this order.  If you only received 100 or 150 free spins with a $40 or $60 deposit, you can do the math yourself to see which day's free spins you are eligible for.

Breaking Down the Boom Casino Bonus Terms

slot machineIn terms of wagering requirements, both the bonus cash as well as free spin winnings are subject to the standard 40X wagering requirement.

This can seem complicated to the uninitiated, but those who've been playing at online casinos for a while know the drill. Say you deposited $50 and got a $50 bonus. You will then need to bet that $50 a total of forty times, or place $2000 worth of bets, in order to clear the wagering requirement.

Vienne Garcia"Just remember that at Boom Casino, as is the case at pretty much all online casinos, you start off by wagering the cash element in your account. Only once you've spent that do you go on to wagering the bonus money and then completing the wagering requirement." Vienne Garcia - Author and Casino Expert

Also, make sure to play your free spins as quickly as possible as they are only available for 24 hours from the time they are issued. Bonus money on the other hand is valid for 60 days in your account.

As for how different games contribute to meeting the wagering requirement, it is important to note that not all games contribute equally, as is always the case.

  • All slot machines contribute at a rate of 100%, with the exception of The Wish Master and Blood Suckers machines which don't contribute at all,
  • Video poker contributes at a rate of 30%,
  • Oasis poker, Texas holdem poker, casino holdem, and blackjack each contribute at a rate of 10%,
  • All versions of roulette come in at just 5%.
  • Baccarat unfortunately does not contribute at all.

Other Bonuses at Boom Casino

While the Boom Casino welcome bonus is awesome and the loyalty club is fantastic, there is a bit of lacking in terms of other bonus promotions.

info iconThis does not mean that there are no other bonus promotions to be found here. There are, intermittently. For example, if you pay attention to your emails or SMS, you will see that there are occasionally bonus offers sent to you, for say the weekend. Over the holidays, there can be special bonuses to grab up every now and then. But overall, bonus promotions are not a central focus of the casino's offer. Truth be told, that's okay. There are enough other strong elements to the casino to make up for it.

To see what's on offer and if you have any promotions waiting, you can always click the 'Promotions' tab from the left navigation when you are logged in to Boom Casino. A box will open up on the right side of your screen with two tabs, one showing active promotions on Boom Casino and the second showing your inventory, that is promotions that you are currently participating in - in case you have forgotten. Definitely a nice little feature.

Boom Casino Loyalty Program

Boom Casino Canada loyalty programThe Boom loyalty program is not the standard four or five tiered VIP club you may be used to from other online casinos. Instead it is one simple system that rewards you as you wager.

Each time you place a wager – whether you end up winning or losing the round – 0.5% of your turnover is turned into what is called Boom Cash and added to your Boom Pot. The most you can add at a time is $1 per spin, though if you're betting frequently that will add up really quickly.

Once you have Boom Cash in your Boom Pot, you can withdraw it at any point. This can be done in one of two ways. You can either move it to your casino account to use for more gambling. Or you can withdraw it entirely for cold hard cash.

In other words, the Boom Casino loyalty program is a great, easy way to earn a little extra cash each time you play, automatically.

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3.) Boom Casino Website

The Boom Casino website is great. While it looks like many other online casino websites these days, with a grid setup and dark background, the difference is in the size of the thumbnails, which are nice and big and the true ease of navigation. There was simply no scrolling around to figure out what we were looking for. Everything is just really easy to find.

Boom Casino Canada Website

It's also super accessible. It takes less than a minute created a Boom Casino account and then you can log in and play. All the main functions are neatly arranged to the left of your screen.

The responsiveness is terrific. As long as you have a strong internet connection, there are no glitches here, period. Just click on the game and it instantly launches. Same goes for chat and banking and any other functions you need.

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4.) Boom Casino App

Mobile gambling is huge! There is no denying that in Canada, there is an ever-increasing move from desktop to mobile play, just like in other countries where online gambling is legal. More and more players are playing on their cell phones than ever before. Nowadays, a search for an online casino is about the same as a search for a mobile casino, as they are generally one and the same.

This is true to a large degree, but it is still super important to check out the mobile-specific functionality in our casino review process.

That is, just because we love Boom Casino, as is evident from our other Boom Casino reviews on bonuses and banking and the likes, it is still crucial to evaluate its mobile performance.

The good news is, it's great. As expected. Details you can read below.

Boom Casino App: Advantages and Disadvantages

  • Works perfectly on iPhones, iPads, and Android devices
  • Excellent, user-friendly interface
  • Huge selection of mobile slots
  • Shortcut can only be created on an Android device

Mobile Casino Games at Boom

Boom Casino is one of the best online casinos around when it comes to games. This is true in terms of the massive number of options and styles it offers, as well as the overall quality and performance of its games.

Boom Casino Canada mobile appSince Boom mobile is the same casino, with the same URL simply accessed from your mobile phone, that means you get 100% access to all these awesome games, in all their glory.

So what to expect? For starters, there are over 2,000 mobile slot games alone. These mobile slots cover all the formats you could possibly imagine from a huge selection of casino software providers. For example, you have Dead or Alive II from NetEnt, Rich Wilde and the Book of the Dead from Play'n GO, Sticky Bandits from Quickspin, Jammin' Jars from Push Gaming, and Gonzo's Quest Megaways from Red Tiger to name but a few.

In addition, new slots are added every week to the Boom Casino website, and are automatically available on the mobile casino as well.

If table games are your thing, there are also plenty of options for mobile roulette and blackjack. Each of these games is brought to you by top software providers, so you know you're going to enjoy the full thrill, just scaled down to your smaller screen.

There are even mobile scratch card games available, for those with a certain type of itch to win. We can attest that there was more than one Casino.Guide team member who found them particularly fun!

video-poker-64x64.pngOf course the live casino can be accessed from mobile as well. This is especially great news for those who enjoy the format of live dealers, with real-time action as your gambling fate unfolds.

To reiterate, Boom Casino has an extraordinary range of awesome mobile games.

Boom Casino App Download

Now let's talk about the app. If you've been playing at online casinos for a long time now, and we're talking a decade or more, you may remember the days of downloading mobile games one by one from the casino's website. This burdensome task, thankfully, is a thing of the past.

mobile devices iconThen, as you may recall, it was replaced by a mobile casino webpage, where you could scan a QR code or click to download the casino app. This practice too has gone out of fashion. Instead, pretty much all online casinos now offer a unified experience, that is the same URL that can be accessed from the browser of any device, desktop and mobile included.

Such is the case here. There is no Boom casino app to download. Rather, all you need to do is open your browser and visit Boomcasino to play from your cell phone, tablet or PC.

Boom Mobile Casino for iOS

apple iconBoom Casino is entirely compatible with the iOS operating system. If you are using an iPhone or iPad, then you can play Boom mobile.

Just browse to the Boom Casino website and log in from there. It is really as simple as that. There is nothing to download, and no app to search out in the App Store.

As for performance, Boom for iOS is great. All of what we love about Boom Casino perfectly adapted to your screen size including the games, banking functions, and even the helpful Expert's Area with its useful tips and tricks.

Boom Casino HTML5 Casino

Boom Casino Canada mobile appIn terms of programming, Boom Casino is an HTML5 casino. This is opposed to a Flash casino, which was what most online casinos used to be. Simply put, HTML5 programming is far more user-friendly and convenient. This way you don't need to worry if you've downloaded Flash, or have the most updated version. You can just log in and play without fretting over what you do or don't have on your phone.

The HTML5 programming ensures smoother game play and better adaptation to your screen size. The graphics are terrific, the audio is spot on. As long as you have a good internet connection – which most of us have pretty much all of the time these days – the enjoyment is endless.

What if you get a call while in the midst of a game? Don't worry. The game will pick up where it left off as soon as you end the call, so you don't have to rush off the phone!

Advantages of the Boom Casino App for Android and iOS

When there used to be a choice between downloading the casino app or playing from the mobile site, this was a common question. That is, what are the advantages of choosing a casino app over visiting the mobile site?

Since no such option currently exists, however, there's not really much to say. Instead, we can focus on the positive. That is, since it's a website and not an app, you don't need to waste memory saving the games. They're just a browse away any time you want to play.

Advantages of the Boom Casino Mobile Casino

Playing at a mobile casino is the ultimate convenience for those of us who love online gambling. Mostly that's because it makes the fun all the more accessible. For example, instead of being stuck at your work desk during the day trying to sneak in a short roulette session, you can freely gamble without guilt anywhere during your free time.  You can get in a few rounds while waiting for the bus, eating lunch, or even lounging on the couch.

So while we certainly still recommend Boom Casino online in general, as there are times when playing at the computer makes sense, having it all available from your mobile makes it all the better. Same great gambling anytime, anywhere.

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5.) Boom Casino Deposits and Withdrawals

There are many important areas to assess when reviewing an online casino starting with the games and definitely including the bonuses. But what we've found from readers, one of their primary concerns focuses on the banking.

As Canadians we are particularly interested in a couple of things - does the casino accept Canadian dollars and can we used payment methods that are convenient for us?

Boom Casino performs well on both fronts. The casino explicitly accepts Canadian dollars. Even more so, almost surprisingly, at the moment CAD is one of only two currencies that the casino accepts (the other being euros), so yay for us!

As for payment methods, while they are somewhat limited, they are certainly the kinds most of us are already using for other things. We would say it's comfortable and convenient enough.

For those who are worried about security - always a legitimate thing to ponder when spending real money online - the casino has extensive security measures in place to protect your personal data at all times. These include procedures that cover areas including authentication, access control, monitoring, auditing, data storage, backup processes, and transmission standards. In other words, the casino takes taking care of your money and other private data very seriously.

All Accepted Payment Methods at Boom Casino

Paying in/outDuration
Paying in/out
Paying in/out
Paying in/out
interac-paymentInterac / Instant / Instant
$20 / $20
$2,500/ $10,000
muchbetter-logoMuchBetter / Instant / Instant
$20 / $20
$10,000 / $10,000
credit-cards-paymentCredit Card / Instant / 3-5 business days
$20 / $20
$10,000 / $10,000

Making a Deposit at Boom Casino

deposit iconIn order to make a deposit at Boom Casino, you will first need to open a Boom Casino account. Just click on the 'Register' button -  it's turquoise coloured and can be found on the upper left side of your screen. You will need to enter your email address, create a decently strong password, fill in your address and cell phone number. That's it.

It shouldn't take more than about 30 seconds. Once you are registered, you are ready to make a deposit.

  • Step 1: Log in to Boom Casino.
  • Step 2: In the left navigation, click on the link labelled 'Deposit'. A popup will open to the right side of your screen.
  • Step 3: Enter the amount you would like to deposit.
  • Step 4: Click on your preferred payment method.
  • Step 5: Follow the onscreen prompts (they will be slightly different for each deposit method), and fill in any required fields.
  • Step 6: Click the 'Deposit' button at the bottom of the popup to complete the transaction.

idea iconNote: For your first deposit, you will need to deposit a minimum of $30 to claim the welcome bonus. After that, the minimum accepted deposit is $20.

Boom Casino Cash Out Process

If have money in your Boom Casino account that you would like to withdraw, you can easily cash out at any time, like this:

  • Step 1: Log in to your Boom Casino account.
  • Step 2: In the left navigation, click on the link labelled 'Withdraw'. A popup will open to the right side of your screen.
  • Step 4: Choose the payment method to which you would like to process the withdrawal. That is, where you want to receive the money.
  • Step 5: Click the 'Withdraw' button at the bottom of the popup to complete the transaction.

Another quick tip, keep in mind that you need to have at least $30 in your real money balance in order to process a withdrawal.

Boom Casino Cash Out Times

Cash out times at an online casino are always an interesting question. The answer isn't entirely simple, as there are two bodies involved in releasing your funds – the casino and the payment operator.

time is moneyBoom Casino for its part processes all cash out requests within hours. As long as you have submitted all the required documentation, technically the money could be yours within hours.

The issue, however, lies in the payment method's hands. That is, credit cards and banks often take longer to complete transactions, as you have likely noticed.

So the long and the short of it is that it is possible to cash out in a matter of hours and have the cash back in hand. Realistically though, it may take a few business days when you're talking credit cards. If this is the case, there is nothing to worry about. It is totally standard stuff.

Deposit Limits and Fees at Boom Casino

The deposit limits at Boom Casino are very reasonable and designed to suit players of different budgets and styles.

If you are a lower stakes player, you can make smaller deposits of just $20 at a time – except on your first deposit as mentioned above, which needs to be for at least $30 in order to claim the welcome bonus.

If you are a high roller, then you are in luck as well because the casino lets you deposit as much as $10,000 at a time!

Vienne Garcia"In terms of deposit limits, while $10,000 is the maximum allowed by the casino, if you would like to set yourself lower limits to help manage your budget, the casino also has tools like Deposit Limits, Loss Limits, and Wagering Limits which you can use. These are found under the 'My Account' section, and are something that many online casino players like." Vienne Garcia - Author and Casino Expert

As for fees, there are none charged by the casino for making a deposit.

Withdrawal Limits and Fees at Boom Casino

Just like the deposit limits, the withdrawal limits at Boom Casino are totally reasonable. As we pointed out above, you will need to have at least $30 in real money in your casino account in order to request a withdrawal. But you can actually make a withdrawal for as little as $20.

info iconIf you would like to take out a larger sum, you can process a $10,000 withdrawal with ease. If you are so lucky as to win a massive jackpot – we actually suggest you contact the casino directly to see how you can best deal with that.

It's important to point out that at Boom Casino you can register up to four payment methods at a time. You can feel free to switch back and forth between them as you please, i.e. whatever is most convenient for you at the moment.

In terms of withdrawal fees, those too are free. That is the casino does not charge you a thing for processing a withdrawal.

Account Verification for Cash Withdrawals from Boom Casino

verification iconAll online casinos will require that you verify your account in order to process cash withdrawals. At Boom Casino you will receive either an email or a popup message at some point prompting you to send this documentation to complete the withdrawal process.

Once you receive such a request, you will need to send the requested documents to [email protected].

Things you will definitely be asked for include:

  • Proof of identity – This can be a copy of either your ID card, passport, or birth certificate.
  • Proof of address – A utility bill from within the last 3 months.

For both documents, make sure the full document is showing, with all four corners, and all of the details can be clearly seen.

Further verification may be requested, depending on what payment method you are using and what actions you are taking, so stay tuned for any messages from the casino.

You will also likely be asked to send certain documentation at some point in compliance with responsible gambling regulations- like a pay slip or a bank statement potentially – so stay tuned for that as well.

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6.) Boom Casino Support

As technology improves, the online gaming experience only gets better. That has certainly been our experience. But no matter how incredible the software, you will encounter a glitch every once in a while, like the internet going down just as you're processing a deposit! Instead of freaking out, if you're playing at a reputable online casino, the best thing to do is contact support.

The same goes for more minor instances, even for the gambling pros amongst us. We have to admit, that us pros too can have a question or two about a bonus or a game feature, which again is when we need support.

In other words, a casino's support service is an essential part of the overall experience. But beyond helping us resolve problems, it can actually simply give us a sense of security knowing that real, responsive people who care about keeping customers happy are behind the brand.

At Boom Casino, we can tell you that we found just that - highly responsive customer support personnel who got back to us right away, every time.

Email[email protected]
Live ChatYes
FAQ pageYes

Boom Casino Live Chat 

The main way you are encouraged to get in touch with Boom Casino support is via chat.

Boom Casino Canada Live ChatTo reach chat, simply click on the 'Support chat' link from the left-side navigation of the Boom Casino website.

While it is important to point out that officially Boom live chat is only available from 09:00-00:00 CET, which means 3am - 6pm on the East Coast, do not be discouraged. Although it is true you will not be able to chat directly with an agent beyond those hours, you will get service that is almost as quick.

Basically what happens during off hours is that the chat window will open, but there will be no live interaction. Instead, you type in your inquiry and hit send. You will then receive an email response so quickly that it is almost as if it was live chat, just through a different channel. So why the limited hours you might ask? Frankly, so did we. There really is no logical answer when there is such immediate service in any event.

As for chat support during regular hours, we are pleased to report it was equally good. The wait time was almost non-existent and the interactions were always friendly and to the point.

Boom Casino Email Support

email iconIf email is your preferred route of communication, you can feel free to send one off to [email protected] at any time. As in the case with live chat, you will get a timely response to all your email inquiries.

One thing we really liked is that these email responses aren't sent from one of those horrible email addresses you can't respond to. Instead, if you have a follow-up question to a response you got, you can simply hit 'Reply' and get back in touch with the same service agent for continued support. This is a nice little touch that not all online casinos offer.

Boom Casino Phone Support

It's true, many online casinos used to offer phone support, and in multiple languages at that. This, however, is no longer the case. Boom Casino, like most other leading online casinos, currently does not offer phone support.

Boom Casino FAQ Page

help iconAnother excellent customer service that Boom Casino offers is its comprehensive FAQ page. You can access it from the lower navigation on any page of the Boom website. There you can find answers to basic questions about your account, the casino's loyalty program, technical issues, and even responsible gaming.

When an online casino does its FAQ section right – as is the case with Boom – we highly recommend checking it out as a good place to start.

We also recommend visiting the site's Expert's Area every now and then. While not officially a support channel, it too is a great resource for finding out more about new games, general gambling tips, and even slots reviews that can be of help.

Boom Casino on Social Media

facebook logoWhile some of our players like to follow casinos on social media, we have noticed a downward trend in this arena as well. As such, we weren't surprised to see that Boom Casino doesn't have a Twitter, Instagram, or TikTok account.

It does, to a degree have a presence on Facebook, as part of the Boom Gaming Community page. You can definitely follow the casino there or reach out to its social team through posts or Messenger – and expect an answer in no more than a few hours.  Although social media would not be our top choice for seeking help, feel free if that's the channel you prefer.

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7.) Is Boom Casino Trustworthy?

view iconWhile great games, bonuses, and banking are essential for an online casino, what you really need to know is whether this casino fair. After all, what is all that worth if the games are rigged?

mga logoRest assured that Boom Casino is doing things right on the fairness end as well. First of all, the casino is licensed and regulated by the Malta Gaming Authority (MGA), which is already an excellent start.

In addition, all games use a random number generator (RNG) to ensure that the outcome of each spin or hand is completely random. This is essentially what makes a casino game fair. On top of this, the casino is monitored by a completely independent third-party entity to ensure that game outcomes haven't been manipulated, and indeed are being left up to chance.

Furthermore, the casino treats your personal data fairly. It has a very serious privacy policy with stringent measures in place to guarantee your personal data is kept confidential and all your financial transactions safe.

The Expert Roundup on Boom Casino

At Casino.Guide we are in the business of reviewing casinos. That means we see A LOT of online casinos. While we certainly recommend many of them, it is safe to say that even amongst the greats, Boom Casino truly stands out.

star-64x64.pngIt really does have one of the best assortments of online casino games that we have ever seen. This is across the board from the huge range of incredible slots, to an exceptionally large assortment of table games, a stunning live casino, and even a full category devoted to online scratch card games.

The site is simply lovely, which makes it a pleasure to play. Being completely mobile compatible makes it all the better. Add to that the flexible welcome bonus and truly responsive support and the reality is that we love everything about Boom Casino – and assume that you as a discerning Canadian player will too!

Visit Boom Casino

Author: Vienne Garcia
Last Update:
Article reviewed: Boom Casino
Author Rating: 92%

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