Boom Casino Customer Support & Service

Vienne-GarciaVienne Garcia
3 min read

Please note: This review is not up to date because Boom Casino is no longer part of our regular testing process. We are therefore currently unable to offer information on this casino.

Please check out our list of recommend casinos for other gambling sites.

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As technology improves, the online gaming experience only gets better. That has certainly been our experience. But no matter how incredible the software, you will encounter a glitch every once in a while, like the internet going down just as you're processing a deposit! Instead of freaking out, if you're playing at a reputable online casino, the best thing to do is contact support.

The same goes for more minor instances, even for the gambling pros amongst us. We have to admit, that us pros too can have a question or two about a bonus or a game feature, which again is when we need support.

In other words, a casino's support service is an essential part of the overall experience. But beyond helping us resolve problems, it can actually simply give us a sense of security knowing that real, responsive people who care about keeping customers happy are behind the brand.

At Boom Casino, we can tell you that we found just that - highly responsive customer support personnel who got back to us right away, every time.

Email[email protected]
Live ChatYes
FAQ pageYes

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How to Get in Touch with the Boom Casino Support Team

Contact optionoffered by Boom Casino?
Live Chat
Boom Casino Phone Support
Boom Casino FAQ Page
Social Media

Getting in touch with Boom Casino support is easy. You can click the 'Support chat' button from the website at any time. Or just as easily, you can shoot off an email as you please.

Boom Casino Live Chat 

The main way you are encouraged to get in touch with Boom Casino support is via chat.

Boom Casino Canada Live ChatTo reach chat, simply click on the 'Support chat' link from the left-side navigation of the Boom Casino website.

While it is important to point out that officially Boom live chat is only available from 09:00-00:00 CET, which means 3am – 6pm on the East Coast, do not be discouraged. Although it is true you will not be able to chat directly with an agent beyond those hours, you will get service that is almost as quick.

Basically what happens during off hours is that the chat window will open, but there will be no live interaction. Instead, you type in your inquiry and hit send. You will then receive an email response so quickly that it is almost as if it was live chat, just through a different channel. So why the limited hours you might ask? Frankly, so did we. There really is no logical answer when there is such immediate service in any event.

As for chat support during regular hours, we are pleased to report it was equally good. The wait time was almost non-existent and the interactions were always friendly and to the point.

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Boom Casino Email Support

email iconIf email is your preferred route of communication, you can feel free to send one off to [email protected] at any time. As in the case with live chat, you will get a timely response to all your email inquiries.

One thing we really liked is that these email responses aren't sent from one of those horrible email addresses you can't respond to. Instead, if you have a follow-up question to a response you got, you can simply hit 'Reply' and get back in touch with the same service agent for continued support. This is a nice little touch that not all online casinos offer.

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Boom Casino Phone Support

It's true, many online casinos used to offer phone support, and in multiple languages at that. This, however, is no longer the case. Boom Casino, like most other leading online casinos, currently does not offer phone support.

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Boom Casino FAQ Page

help iconAnother excellent customer service that Boom Casino offers is its comprehensive FAQ page. You can access it from the lower navigation on any page of the Boom website. There you can find answers to basic questions about your account, the casino's loyalty program, technical issues, and even responsible gaming.

When an online casino does its FAQ section right - as is the case with Boom - we highly recommend checking it out as a good place to start.

We also recommend visiting the site's Expert's Area every now and then. While not officially a support channel, it too is a great resource for finding out more about new games, general gambling tips, and even slots reviews that can be of help.

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Boom Casino on Social Media

facebook logoWhile some of our players like to follow casinos on social media, we have noticed a downward trend in this arena as well. As such, we weren't surprised to see that Boom Casino doesn't have a Twitter, Instagram, or TikTok account.

It does, to a degree have a presence on Facebook, as part of the Boom Gaming Community page. You can definitely follow the casino there or reach out to its social team through posts or Messenger - and expect an answer in no more than a few hours.  Although social media would not be our top choice for seeking help, feel free if that's the channel you prefer.

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Expert Opinion on Boom Support

customer support iconBottom line, Boom Casino offers the superior customer support and service we would expect from such a powerful gaming site.

Although the support hours are officially somewhat limited, and not the 24/7 we're accustomed to, we actually wouldn't have noticed if the site hadn't pointed it out itself.

That is because all inquiries that we sent were promptly addressed, and we definitely felt a personalised touch in the follow up. This of course only added to our overall impression of the brand. Boom Casino truly delivers in terms of an awesome online casino experience.

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Test CategoryScoreRecommendationMore Details
Games93%OutstandingBoom Casino Games
Bonus95%ExcellentBoom Casino Bonus
Website91%OutstandingBoom Casino Website
App93%OutstandingBoom Casino App
Banking88%Very goodBoom Casino Banking
Support91%OutstandingBoom Casino Support
Fairness92%OutstandingBoom Casino Fairness
Overall92%OutstandingBoom Casino Review
Author: Vienne Garcia
Last Update:
Article reviewed: Boom Casino Support
Author Rating: 91%