Betway Casino Review
Vienne Garcia | |
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| About Betway | |
| Licence: | MGA Malta, Schleswig-Holstein |
| Online since: | 2006 |
| Welcome Bonus: | $1,000 |
| Visit Betway: | Play now |
Better known for its sportsbook, Betway actually also has a slew of casino games on offer. More experienced players may know Betway as largely a Microgaming casino but over the years they have added games from other software providers so that players can get all the latest and greatest under the Betway roof.
Our experts at Casino.Guide tested Betway Casino through and through, examining the casino in detail to deliver this Betway review 2021 for our readers.
If you’re short on time and just want to jump right in, here’s our test team’s main takeaway: Betway Casino is a decent choice for players in Canada. There’s a good mix of games including a brilliant live casino and enough promotions.
Customer support channels include 24/7 Live Chat and a toll free phone number. Banking comes with plenty of Canadian friendly payment methods, although cashout time is rather average. Extra points for sports betting as well as for its esports offerings.
- Great mix of games + sports
- Canadian phone support
- 24/7 Live Chat
- Relatively few software providers
- Must sign up to play for free
Betway Payment Methods
Detailed Betway Report
Betway is one of the more established online casinos, having been around since 2005. It is a comprehensive site that offers both casino games as well as sportsbetting, and the Betway Group is a sponsor of the West Ham United Football Club. The casino is registered in Malta, and holds licences from Malta, the UK and Sweden.
| Test Category | Score | Recommendation | More Details |
|---|---|---|---|
| Games | 91% | Outstanding | Betway Games |
| Bonus | 91% | Outstanding | Betway Bonus |
| Website | 92% | Outstanding | Betway Website |
| App | 91% | Outstanding | Betway App |
| Banking | 88% | Very good | Betway Banking |
| Support | 82% | Good | Betway Support |
| Fairness | 92% | Outstanding | Betway Fairness |
1.) Betway Casino Games
Betway Casino is strong on Microgaming titles, but there’s also a solid choice of games from other providers, including NetEnt, Evolution Gaming, IGT, NextGen, plus some other smaller developers. It all adds up to roughly 1,000 games. Slots, as usual, make up the bulk of the titles, but you’ll also see a pretty decent choice of card and table games and video pokers.
Our team was also quite impressed by Betway’s live casino. Make sure you check out the Vegas section of Betway Casino, because there are both slots and table games stashed here.
Betway Game categories include:
- Slots
- Classic Slots
- Progressive Jackpots
- Card Games
- Table Games
- Video Poker
- Live Casino
- Scratchcards
- Keno
Slots
Betway slots are numerous. You have the full Microgaming collection, who is really the leader in the industry. If you click on the Vegas section, you will find even more choices from other software providers like IGT, NextGen and more. From video slots, fruit machines, to must win jackpot games, you have all your reels covered here.
Blackjack & Roulette
One of the most classic casino games, Blackjack and Roulette come in many variations at Betway Casino. There are software based card and table games, and they are great for newbies who are looking to familiarise themselves with the game or to try out betting strategies.
Live Casino
One of the highlights at Betway is the Live Casino. We love that you get Microgaming and NetEnt live dealers in addition to the Evolution Gaming selection. Microgaming has put together a luxurious Real Dealer series where you can choose which elegant croupier you want to play with.
Betway Sports
It’s not part of the casino, but don’t forget the sportsbook that Betway is famous for. The emphasis tends to be on European soccer, or football as they like to call it, but when basketball and hockey season roll around, you can be sure to find the NBA and NHL there with some exciting odds. It definitely comes in handy when you can place a bet on your favourite team all in the same place.
Betway eSports
Esports fans can find a well organised home at Betway eSports. They keep up to date with the latest tournaments and are proud sponsors of several leagues. If eSports are your game, then this is the place where you can root for your team.
Betway Casino Software Overview
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2.) Betway Casino Bonus
There are several regular Betway promos that players at this Casino can count on. The Slots Rewards club for example hands out free spins and cash prizes regularly. We also appreciate that there are live casino promotions on a regular basis. Make sure you check your email once in a while, because Betway does like to email special offers to its players.
3.) Betway Casino Website
It’s slick, smooth and it performs well. The design of the site is intuitive and it’s easy to find your way around Betway’s many offerings. We have no complaints on the Betway Casino web site here. It’s fully instant-play with no downloads necessary. Our testers experienced no lag time in their game play, and everything loaded super fast. It is of course also mobile ready.
4.) Betway Casino App
For your phones and tablets, Betway Casino Mobile is available as both an instant play, HTML5 site out of your device’s browser, as well as an Android and iOS app. The Betway apps are somewhat tucked away at the bottom of the casino’s mobile site, and the general consensus is that you will be more than fine playing on the Betway mobile site without downloading anything.
The selection of mobile games on the Betway casino site is just as impressive as on the regular desktop casino. The mobile casino site is well designed and functions seamlessly.
Back to TOC5.) Deposits and Withdrawals at Betway
We’ll cut to the chase here. Betway cashout times have a pending period that can go up to 72 hours. It’s definitely not the fastest here, but it’s also not far off from the industry average. Otherwise, things are fairly standard here, with a range of payment methods like Interac, Instadebit and iDebit, that make things convenient for players in Canada. The MuchBetter app is also accepted at Betway Mobile.
The casino does not charge any fees for Betway deposits or withdrawals.
Back to TOC6.) Betway Customer Support
The contact channels for Betway Canada customer service are all there. You get 24/7 Live Chat, as well as a toll free phone number at 1-877-811-2604. The Betway Help Center is full of explanatory videos if you don’t feel like reading. However, we did have to click on several things in the Help Center before we got to speak with the Live Chat agent.
Back to TOC
“Although there are many ways to reach Betway customer support, we found that there is room for significant improvement in the quality of the customer service. We were absolutely not impressed by the process required to reach a live chat agent, nor by the agent’s competence. We therefore deducted some points in our rating of Betway’s customer support.” Vienne Garcia – Casino Expert
“Although there are many ways to reach Betway customer support, we found that there is room for significant improvement in the quality of the customer service. We were absolutely not impressed by the process required to reach a live chat agent, nor by the agent’s competence. We therefore deducted some points in our rating of Betway’s customer support.” Vienne Garcia – Casino Expert7.) Is Betway Fair & Secure?
Betway has been around since 2005 and has licences from the Malta Gaming Authority, the UK Gambling Commission and the Swedish Gaming Authority. The casino is publicly audited by eCogra to ensure fairness. All the credentials for a fair casino are here.
The Expert Roundup on Betway Casino
Betway Casino has a lot to offer in terms of a smooth gaming experience. You have a lot of games here, covering both slots and table games extensively. Our team especially appreciated the Live Casino, which has some luxurious live dealer games from Microgaming in addition to other offerings by NetEnt and Evolution.
The cash out time could be a bit faster, but where things fell short for us is the way Betway customer support is designed. You have to go through the FAQs in the Help Center before you can reach one of the Live Chat agents. This is annoying, but in the end it’s a relatively minor blip that the casino can easily fix.
On the bright side of things, the Live Chat is 24/7 so there are no strange hours to deal with. There is also a Betway Canada toll free number if you want to talk.
Sports and eSports fans will also like the betting options available through their Betway account. All in all, while customer service could improve, Betway Casino is not a bad choice for players in Canada.
I’ve been working in the online casino landscape in Malta for more than 10 years and have seen how the industry works from customer service roles to the backend of the business. While I am lucky enough to call myself a native on the sunny island called Malta, I also enjoy travelling and have travelled across Canada! After wandering through the great white north, I have decided to share my knowledge and now work with Canadian players to compile accurate casino reviews to help players navigate through the hundreds of gaming sites online.
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