Betsafe Customer Support & Service
Vienne Garcia |
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Betsafe Casino has an excellent reputation worldwide, and its service to Canadian players lives up to our high expectations. The Help Centre is attractive and well-organised, giving you instant access to the information you need. At the top of the page there’s a search field and a FAQ.
Below that you’ll have the three main support channels: live chat, email and Request a Callback; the response time is quick, with an average wait of 30 seconds, 30 to 60 minutes, to 15 to 60 minutes respectively. Not an unreasonable selection in our experience: you should expect to have a real person relating to you from half a minute to an hour, with no need to wait on the line.
We do recommend that you select English – Canada from the language drop-down box on the upper right corner of the page. This way you’ll make sure that the information you get is tuned to the relevant terms and conditions.
To prepare this Betsafe Canada review, Casino.Guide assigned several experienced Canadian players to test whether BetSafe customer service lives up to its promises. Find our responses below.
Continue readingLess| [email protected] | |
| Live Chat | 24/7 |
| phone | x no Canadian phone support provided |
| Callback Request | yes |
The 3 main Betsafe contact methods are Live Chat, Email, and Phone Callback. Before you take the time to use any methods, we suggest you take advantage of the many questions answered in the Help Centre. Support information is nicely presented on a single page. The Help Centre covers most of the topics that a player might need.
How to get in touch with the Betsafe support team?
| Contact Option | offered by Betsafe? |
|---|---|
| Live Chat | |
| Email Support | |
| Service Hotline | |
| Callback Request | |
| Contact Form | |
| Betsafe on Social Media |
Betsafe Live Chat
Betsafe live chat is accessible 24/7 hours with an average response time under 30 seconds (29.2 to be exact!). In our team’s experience this was the best of the 3 channels for getting a prompt and detailed response from customer service. You can type in the text box while your casino account is active, so you should be able to explain any issue in real-time with the agent. Just make sure you’re logged in to your account before clicking the Live Chat button at the top center button.
Betsafe Email
Canadian players have a dedicated email at [email protected] This is the way to go in case you wish to have a saved, written record of your customer service conversation. We recommend this route, therefore, for any query that might involve legal or financial claims.
The support team appears to be on duty around the clock and commits to responding within an hour, usually in a fraction of that time. In the experience of our review team, the answers were crisp and cordial. Our testers registered no complaints and got all questions answered and issues satisfactorily addressed.
Continue readingLessBack to TOCBetsafe Request a Phone Callback
Why spend your precious time and dollars on a phone call. BetSafe Canada promises to call you back in between 30 and 60 minutes, and our reviewers found that the Casino is true to its word. So even though there is no Betsafe phone number in Canada, we really don’t see it as an issue with this callback service.
If for some reason, you don’t get satisfaction, there is a UK number listed on the Canadian Help Centre page: +44 808 238 0028.
Continue readingLessBack to TOCBetsafe on Social Media
You can also find Betsafe Casino on TwitterMoreLess
The Expert Roundup on Betsafe Customer Service
Betsafe Canada customer service was stellar. All three channels listed delivered within the response times promised. Support agents were prompt, professional and knowledgeable.
Although there is no phone number for players in Canada, Betsafe does have a callback service that we really appreciate. Customer service delivers as promised and conveyed a feeling of reliability and security that lives up to the Betsafe name.
Betsafe Casino Canada Service FAQs
- Does Betsafe Casino have live chat?
- Does Betsafe Canada have phone support?
- What is the Betsafe Casino email address?
- Is Betsafe Casino on social media?
1.) Does Betsafe Casino have live chat?
Betsafe Live chat is available 24/7 when logged in. Each time we tried, a service rep came on to help within the promised minute, sometimes within seconds, no matter what time of the dat.
2.) Does Betsafe Canada have phone support?
There is no Betsafe Canada phone number, but the casino does have a request a call back service. One of their agents will call you back within 1 hour of your request.
3.) What is the Betsafe Casino email address?
To email BetSafe your queries, write to the dedicated email address for players in Canada: [email protected]. You can expect a response within an hour.
Back to TOC4.) Is Betsafe Casino on social media?
Betsafe Casino can be found on Twitter. However, there is no specific Betsafe Canada Facebook or Twitter support. It’s best to contact them through live chat if you need help.
| Test Category | Score | Recommendation | More Details |
|---|---|---|---|
| Games | 94% | Outstanding | Betsafe Games |
| Bonus | 95% | Excellent | Betsafe Bonus |
| Website | 91% | Outstanding | Betsafe Website |
| App | 92% | Outstanding | Betsafe App |
| Banking | 95% | Excellent | Betsafe Banking |
| Support | 91% | Outstanding | Betsafe Support |
| Fairness | 93% | Outstanding | Betsafe Fairness |
| Overall | 93% | Outstanding | Betsafe Review |
I’ve been working in the online casino landscape in Malta for more than 10 years and have seen how the industry works from customer service roles to the backend of the business. While I am lucky enough to call myself a native on the sunny island called Malta, I also enjoy travelling and have travelled across Canada! After wandering through the great white north, I have decided to share my knowledge and now work with Canadian players to compile accurate casino reviews to help players navigate through the hundreds of gaming sites online.