Dunder Casino Customer Support & Service

Vienne-GarciaVienne Garcia
3 min read
dunder

Customer support and service may not be the first thing you contemplate when searching for an online casino to join. But it is certainly something you should consider, especially if you are going to be investing your hard-earned Canadian dollars there.

After all, should a question or concern arise, who are you going to turn to? Also, if there is no one backing the brand, then how on earth do you know it’s legit?

Seriously, these are things you really need to think about. That’s why in presenting our review of Dunder Casino, we’ve taken the extra time to write a dedicated review to properly evaluate its casino support and help service.

So does Dunder really live up to its explicit promise on the support front of ‘Any questions. We have the answers’?  In a nutshell, yes.

Email[email protected]
Live Chat7 days a week, 365 days a year from 04:00–18:30 EDT
PhoneNA
Web FormNA
Twitter@dundercasino
FacebookYES
Instagram@dunder_casino
YouTubeNA

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How to Get in Touch with the Dunder Casino Support Team

You can certainly get a detailed professional response from the Dunder team in a timely manner. The question is how?

idea iconHave a look at the list below for ways to be in touch, though take them with a grain of salt as email and live chat are the distinct winners, head and shoulders above the rest.

Contact optionoffered by Dunder?
Live Chat
Email
Phone
Social Media
FAQ

Vienne Garcia“While there are definitely questions that arise that require a human response, we always recommend checking out the online casino’s FAQ. For Dunder, as expected, this is an excellent resource for getting started, as well as addressing many common inquiries regarding banking in particular as well as the bonus policy. To access this information, click on the ‘Help’ link in the footer of each page of the Dunder website.” Vienne Garcia – Author and Casino Expert


1.) Dunder Casino Live Chat

From our experience, playing at Dunder is pretty much smooth sailing thanks to excellent game play and a well thought out user interface. But the reality is, even the best casino sites sometimes have glitches. Or just as likely, we as humans have questions, either because we do not fully understand something, or something just doesn’t seem to be working for us.

Should either of these eventualities occur, it is more than likely that you will want answers and assistance on the spot. Enter live chat.

Dunder Canada Support

The only downside is that the live chat service is rather limited in terms of hours at Dunder. That is, live chat is only available from 04:00–18:30 EDT. We’re not quite sure why the team there wouldn’t go for 24/7, or make themselves available during night hours when it is more likely we’d be playing. But we can’t fix the world.

On the plus side, the chat service is available 7 days a week, so that’s good if you’re a weekend player. And live chat is available year round, which means 365 days per year, so you are covered on holidays as well.

As for the chat team’s actual performance, from all of our interactions, we were pleased to report that Dunder does indeed live up to its promise in terms of providing assistance from enthusiastic service agents, who clearly enjoy their job, and actually give useful, well-informed responses to questions of all sorts.

2.) Dunder Casino Email Support

email iconIt is a bit of a coin toss which we prefer – Dunder email or Dunder live chat support. While chat has the upside of instant interaction combined with the downside of limited availability, you are always free to shoot off an email at any time of the day or night. This is deeply satisfying to players who want to put their questions in words and be sure the inquiry has been sent off to competent hands, no matter the time of day.

To that end we can assure you we got a response to every email we sent, and not just with a form answer. Again the email team, while not necessarily instant, proved dedicated to giving personalised answers every time.

3.) Reaching Dunder Casino by Phone

phone iconDunder Casino cannot be reached by phone. At least not by players. Surely they have an internal line, but like most online casinos these days, they aren’t sharing that. Because as is becoming abundantly clear, phone support is a thing of the past. In fact, it has been ages since we have found an online casino with a telephone number listed. That is fine. Phone calls are apparently falling out of fashion and keyboards are the way of the world.

4.) Dunder Casino on Social Media

Dunder does maintain a social media presence, to an extent. That is, Dunder does have social media accounts on many of the main platforms. But the activity there is limited. So these channels are not particularly recommended as a way to reach the casino team.

For example, while Dunder’s Facebook page has about 1.3K people following, the casino hasn’t updated the page with a post since 2019. Similarly, while Dunder is technically on Instagram, it only has 314 followers there, and all of its posts are basically a reflection of games found on the casino website.

dunder-canada-on-facebookScreenshot shows Dunder Casino on FacebookMoreLess

In  other words, while many online casinos joined the social media trend a few years back, they have since realised this is not necessarily the best forum for connecting with customers and have better invested their efforts elsewhere.

Expert Opinion on Dunder Casino Support

customer support iconAs a whole, the Dunder casino support and customer service experience is excellent. As promised, the team delivers in terms of enthusiasm and knowledge. And the live chat works well, that is during its somewhat limited hours of operation. That being said, the email support always works, and the team is equally responsive there, so that’s another bonus.

And so although we would really like to see Dunder join the realm of 24/7 support we have increasingly come to expect, we certainly give the Dunder support service a passing grade, and add it to the many pluses we experienced during the many hours we spent reviewing this rather impressive casino site.

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Test CategoryScoreRecommendationMore Details
Games93%OutstandingDunder Games
Bonus92%OutstandingDunder Bonus
Website93%OutstandingDunder Website
App92%OutstandingDunder App
Banking93%OutstandingDunder Banking
Support93%OutstandingDunder Support
Dunder Fairness94%OutstandingDunder Fairness
Overall93%OutstandingDunder Review
Author: Vienne Garcia
Last Update:
Article reviewed: Dunder Support
Author Rating: 93%