Bwin Customer Support & Service

Vienne-GarciaVienne Garcia
2 min read

In the bubbling excitement of games and promos, it’s important to also take a look at an online casino’s customer support. Chances are you will need some help or at least a bit of clarification at some point. The Casino.Guide team of testers is happy to report that the customer service at Bwin Casino does a good job for players in Canada.

Bwin has a well-designed and extensive Help centre that will take care of most issues. For those moments when you do need to speak with a customer service rep, it’s easy to reach out with Bwin’s 24/7 live chat.

More often than not, players will want to contact a casino’s support during cashout, when patience levels are low and stress levels are high.

Our team that compiled this Bwin Casino review is happy to report that the Bwin support team passed the test with flying colours. Their service reps were not only efficient but also amicable under the tough conditions our testers put them under.

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Emailvia contact form on website
Live Chat24/7

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idea iconOur more experienced players who have been around the block a few times noticed that Bwin customer support has improved over the last few years. There are now more channels for contact and better service in general. This is always a good sign because it demonstrates that the casino is responsive to feedback from players – and that’s what really good customer service is about!

How to get in touch with the Bwin support team?

Contact Optionsoffered by Bwin?
Live Chat
Help Centre

Bwin Casino Email

email iconTo email Bwin Casino, you can fill out the contact form on the website. You can choose the nature of your query, which includes Account Access, Withdrawal, Account Details and Verification. The contact form has the distinct advantage that it will be directed to the department that specialises in the area you need help with.

Response time is pretty quick as the Bwin support makes it their mission to respond within 24 hours. That’s just the official timeframe though and most of our players saw answers in their inbox in a couple of hours.  For account verification questions and to send in your documents, the bwin email address is [email protected].

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Bwin Casino Live Chat

live chat iconBwin live chat is available 24/7 and you will find it once you are logged in to your Bwin account.

The casino’s live chat is the first resort for contacting Bwin Casino’s customer service. It’s just the preferred channel for players since you’re already on the Bwin site. Plus, with everything written in the chat box, you can easily keep track of the answer and info from the live chat agent.

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Bwin Casino Twitter

twitter iconFor the social butterflies among our readers, Bwin is also on Twitter. You can tweet them directly. Response time to tweets and messages on Twitter are ok, but it’s definitely not as fast as live chat where you can usually connect to an agent within half a minute.

Most of the tweets from Bwin on Twitter are related to their latest sportsbook promotions, but you can also get in touch with their casino support through this channel too.

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Bwin Casino Phone Number

phone iconFor those moments where you really prefer to pick up the phone and speak with someone, you can call Bwin Canada on their toll free phone number 1-844-440-6188. As always, the service is courteous and efficient.

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Bwin Casino Help

Bwin FaqsLast but not least, we want to say that Bwin has one of the best and most organised Help Centers we’ve come across. It really does cover almost every aspect of an online gaming experience, from common account related issues, payment questions, bonuses, as well as technical questions.

The Help Center has sections for Casino, Sports and Poker, so if you want to drill down to specific issues related to those products it’s easy to do so.

You’d be surprised at how many people have the same questions as you. We do recommend checking things out here before contacting customer service as it can save you some time!

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Summary on Bwin Customer Support & Service

trophy iconThe customer service at Bwin Casino Canada is up there among the best. 24/7 live chat ensures that you can easily reach out to one of their knowledgeable and friendly support reps. It never took us long to connect to an agent on live chat and usually someone was helping us within half a minute.

The contact form on the casino’s website is also a good choice for contacting Bwin as it ensures your questions get directed to the right person immediately. The support team endeavours to respond within 24 hours and usually they even manage within an hour or two. Our testers were impressed with the response time and the general quality of Bwin Casino’s customer service.

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Test CategoryScoreRecommendationMore Details
Games90%OutstandingBwin Games
Bonus93%OutstandingBwin Bonus
Website90%OutstandingBwin Website
App91%OutstandingBwin App
Banking89%Very goodBwin Banking
Support86%Very goodBwin Support
Fairness90%OutstandingBwin Fairnesss
Overall90%OutstandingBwin Review
Author: Vienne Garcia
Last Update:
Article reviewed: Bwin Support
Author Rating: 86%