20Bet Casino Customer Support & Service
Vienne Garcia |
|---|
Customer support is one of those things that are part of the fine details of an online casino. It shows how far a casino has gone to make sure that help is available on those few odd occasions when you need it. It’s usually where you can spot the difference between a more established casino from a new one.
Long story short, 20Bet, being a relatively new to the scene, has managed to get all the basics together to ensure its players are supported throughout the whole gaming experience.
20Bet is easily reachable through live chat. It however lacks phone support, but this is rather rare nowadays as most players prefer chat anyway. Our Casino.Guide team also found that support is only available in English, which leaves those who prefer to communicate en français hanging. But for most of us in Canada, this language thing shouldn’t be an issue.
| Live Chat: | 24/7 |
|---|---|
| Email: | support@20bet.com |
| Canadian phone number: | None |
How to Get in Touch with the 20Bet Casino Support Team
| Contact option | offered by 20Bet Casino? |
|---|---|
| 20Bet Casino Live Chat | |
| 20Bet Phone Support | |
| Help section | |
| Webform |
20Bet Casino Live Chat
Live chat is the name of the game in customer support nowadays. We’re happy to report that 20Bet has 24/7 live chat. No matter what time of the day, help is available on tap. Compared to many other casinos that have limited support hours, and typically European business hours to boot, we have to say Canadian players are really well catered to at 20Bet Casino.
Whether you’re in Newfoundland, Ontario or in BC, you can count on help whenever you need it. The live chat button is easily accessible at the bottom of the page. Click on it and it will immediately open up.
Once you open up chat, it will display your place in the queue and how many minutes you might have to wait. Our players tested 20Bet both during the day and the evenings, and we’re pleased to report that we never had to wait more than half a minute. Most of the time, we were even first in line and got someone to speak with us within seconds.
Back to TOC20Bet Casino Email
Although you can easily reach one of an agent through Live Chat, some of us prefer doing things the good old fashioned way: email. When compared to live chat, the advantage of email is that you get to write down all the details to the issue at hand, and the agent can look through the question thoroughly to provide a carefully thought out answer and solution for your problem.
Again, we’re happy to report that the response time for email queries at 20Bet Casino is speedy. Their team always writes back within 24 hours, although usually it’s much less than that. If email is your preferred method of contact, then you can write 20Bet at support@20bet.com. Easy as pie.
Back to TOC20Bet Casino Help Section
The FAQ section at 20Bet has answers to the most common questions, covering
-
- withdrawal times (which are pretty quick)
- bonuses
- account verification questions
If you’re the type who likes to dig into the terms and conditions yourself, it’s all yours at the top of the menu, where you will also find other information like the 20Bet privacy policy and refund policy. There’s also information on sports betting rules in the Help section as well so that you can quickly find out all the basics there.
Back to TOCExpert Opinion on 20Bet Support
In terms of customer service at 20Bet, there is little that we can complain about. You can count on 24/7 live chat here.
It never takes long to speak with someone and their answers are always helpful.
Multi-lingual support is lacking though, so for our francophone readers in Canada, this is a drawback. If you prefer to communicate in English, then this is certainly not an issue. Don’t hesitate to play here – you’ll certainly be in good hands at 20Bet.
| Test Category | Score | Recommendation | More Details |
|---|---|---|---|
| RTP | 94% | Outstanding | 20Bet Casino RTP |
| Games | 97% | Excellent | 20Bet Casino Games |
| Live Casino | 97% | Excellent | 20Bet Live Casino |
| Bonus | 95% | Excellent | 20Bet Casino Bonus |
| App | 93% | Outstanding | 20Bet Casino App |
| Banking | 89% | Very good | 20Bet Casino Banking |
| Support | 94% | Outstanding | 20Bet Casino Support |
| Fairness | 96% | Excellent | 20Bet Casino Fairness |
| Overall | 92% | Outstanding | 20Bet Casino Review |
I’ve been working in the online casino landscape in Malta for more than 10 years and have seen how the industry works from customer service roles to the backend of the business. While I am lucky enough to call myself a native on the sunny island called Malta, I also enjoy travelling and have travelled across Canada! After wandering through the great white north, I have decided to share my knowledge and now work with Canadian players to compile accurate casino reviews to help players navigate through the hundreds of gaming sites online.