20Bet Casino Customer Support & Service

Vienne-GarciaVienne Garcia
2 min read
20bet-casino

Customer support is one of those things that are part of the fine details of an online casino. It shows how far a casino has gone to make sure that help is available on those few odd occasions when you need it. It’s usually where you can spot the difference between a more established casino from a new one.

Long story short, 20Bet, being a relatively new to the scene, has managed to get all the basics together to ensure its players are supported throughout the whole gaming experience.

20Bet is easily reachable through live chat. It however lacks phone support, but this is rather rare nowadays as most players prefer chat anyway. Our Casino.Guide team also found that support is only available in English, which leaves those who prefer to communicate en français hanging. But for most of us in Canada, this language thing shouldn’t be an issue.

Live Chat:24/7
Email:support@20bet.com
Canadian phone number: None

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How to Get in Touch with the 20Bet Casino Support Team

Contact optionoffered by 20Bet Casino?
20Bet Casino Live Chat
Email
20Bet Phone Support
Help section
Webform

20Bet Casino Live Chat

20bet live chatLive chat is the name of the game in customer support nowadays. We’re happy to report that 20Bet has 24/7 live chat. No matter what time of the day, help is available on tap. Compared to many other casinos that have limited support hours, and typically European business hours to boot, we have to say Canadian players are really well catered to at 20Bet Casino.

Whether you’re in Newfoundland, Ontario or in BC, you can count on help whenever you need it. The live chat button is easily accessible at the bottom of the page. Click on it and it will immediately open up.

Once you open up chat, it will display your place in the queue and how many minutes you might have to wait. Our players tested 20Bet both during the day and the evenings, and we’re pleased to report that we never had to wait more than half a minute. Most of the time, we were even first in line and got someone to speak with us within seconds.

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20Bet Casino Email

email iconAlthough you can easily reach one of an agent through Live Chat, some of us prefer doing things the good old fashioned way: email. When compared to live chat, the advantage of email is that you get to write down all the details to the issue at hand, and the agent can look through the question thoroughly to provide a carefully thought out answer and solution for your problem.

Again, we’re happy to report that the response time for email queries at 20Bet Casino is speedy. Their team always writes back within 24 hours, although usually it’s much less than that. If email is your preferred method of contact, then you can write 20Bet at support@20bet.com. Easy as pie.

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20Bet Casino Help Section

The FAQ section at 20Bet has answers to the most common questions, covering

    • withdrawal times  (which are pretty quick)
    • bonuses
    • account verification questions

If you’re the type who likes to dig into the terms and conditions yourself, it’s all yours at the top of the menu, where you will also find other information like the 20Bet privacy policy and refund policy. There’s also information on sports betting rules in the Help section as well so that you can quickly find out all the basics there.

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Expert Opinion on 20Bet Support

In terms of customer service at 20Bet, there is little that we can complain about. You can count on 24/7 live chat here.

It never takes long to speak with someone and their answers are always helpful.

Multi-lingual support is lacking though, so for our francophone readers in Canada, this is a drawback. If you prefer to communicate in English, then this is certainly not an issue. Don’t hesitate to play here – you’ll certainly be in good hands at 20Bet.

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Test CategoryScoreRecommendationMore Details
RTP94%Outstanding20Bet Casino RTP
Games97%Excellent20Bet Casino Games
Live Casino97%Excellent20Bet Live Casino
Bonus95%Excellent20Bet Casino Bonus
App93%Outstanding20Bet Casino App
Banking89%Very good20Bet Casino Banking
Support94%Outstanding20Bet Casino Support
Fairness96%Excellent20Bet Casino Fairness
Overall92%Outstanding20Bet Casino Review
Author: Vienne Garcia
Last Update:
Article reviewed: 20Bet Casino Support
Author Rating: 94%