SpinAway Customer Support & Service

christianChristian Webber
2 min read

When it comes to real money gambling, an online casino’s support is going to be important. It’s not something that you will typically need, but you do want good customer service for the few odd times when things aren’t going as expected or simply when you have a question.

Most players are already feeling a bit impatient by the time they reach out for help, so how helpful the customer service rep is ends up being a key part of a casino’s reputation.

Being one of the new online casinos that launched in late 2020, Spin Away hasn’t really established much of a reputation yet. That’s why we sent players to Spin Away to grill their support team through and through.

Our team at Casino.Guide is happy to report that the service was good and the staff was helpful and eager to please. We hope this is more than just an initial welcome and that they keep up these high standards!

Email[email protected]
Live ChatYes
FAQ pageYes

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Spin Away Casino’s support is largely through Live Chat. There’s no phone support in Canada, but fellow Canadians shouldn’t feel miffed because there’s no phone support for anywhere else either.

Most online casinos are now opting for a live chat only support, since it seems that most players actually prefer to type than talk on the phone nowadays. As for other details, keep reading our Spin Away support review below.

How to Get in Touch with the Spin Away Casino Support Team

Contact Optionoffered by Spin Away?
Live Chat

Live Chat at Spin Away

live chat iconThe main way to contact Spin Away Casino is through their live chat. It’s available 7 days a week, although for now it’s not for 24 hours a day. Rather the support hours are limited to 3am to 6pm on the East Coast, or midnight to 3pm if you’re out West.

These may seem like somewhat odd hours, but that’s because Spinaway is headquartered in Europe and these are regular European business hours. Admittedly, it’s not the most convenient for Canadians, but the line is still open for enough hours for us. If you access live chat outside of these hours, you’ll have the option to leave the Spin Away Support team a message.

That’s just the formal access. What about the service itself? Our players were all greeted by an agent within 10 seconds of initiating the chat. The customer service reps were also helpful and upfront. We went from asking dumb questions to rather challenging ones regarding the very fine print on their promotions.

christian webber“What we especially appreciated is that the agent was not afraid to admit that things can be a bit confusing and that they are working on improving it. In our eyes, this is how a proper online casino should handle things. We’re all human and no one’s perfect. What matters is that the casino is responsive to feedback and criticisms from its players.” Christian Webber – Author and Casino Expert

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Spin Away Casino Email

email iconIf you want to contact Spin Away outside of their live chat hours, we recommend writing them an email rather than leaving a message in the live chat box. You’ll have a written record by default so you know exactly when you wrote them.

Email is also recommended because you can lay out the entire situation with all the pertinent information together. The support agent can then evaluate everything and carefully look into the details to give you the most helpful answer possible in his or her response.

As for response time, our emails to Spin Away Casino were answered in roughly half a day, depending on exactly when we sent it. Mails that were sent in the early evening took a few more hours due to the time difference between Europe and Canada, but overall the timeframe was more than acceptable. You can email the Spin Away customer service team at [email protected]way.com.

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Spin Away Casino Help

There is of course a Help section that you can quickly consult for answers to the FAQs. It’s not huge, but you will find topics covered include account and account verification, bonus and promotions, payments and timeframes, security and licences, as well as tools to help with responsible gambling.

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Quality of Service at Spin Away Casino

thumb up iconOur players who went in to test the Spin Away support team found the service to be prompt and professional. We never had to wait long for live chat, and the agents knew what they were doing.

While not particularly chatty or bubbly, their answers were always clear and to the point. We definitely appreciate the focus with which they approach their work. Because these are the people who are here to solve problems.

Expert Opinion on Spin Away Customer Service

customer support iconWe like the support at Spin Away Casino. They are quick and helpful. The only downside is that the live chat is based on European business hours. A 24/7 chat would make things even better. Nonetheless, you will definitely be well taken care of here.

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Test CategoryScoreRecommendationMore Details
Games95%ExcellentSpinAway Games
Live Casino94%OutstandingSpinAway Live Casino
Bonus94%OutstandingSpinAway Bonus
Website97%ExcellentSpinAway Website
App93%OutstandingSpinAway App
Banking92%OutstandingSpinAway Banking
Support93%OutstandingSpinAway Support
Fairness93%OutstandingSpinAway Fairness
Overall93.55%OutstandingSpinAway Review
Author: Christian Webber
Last Update:
Article reviewed: SpinAway Support
Author Rating: 93%