Mr Green Customer Support & Service
Vienne Garcia |
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Games at an online casino are obviously important, but at some point – usually when it comes to banking or bonuses – you might have questions and want some help. Our team at Casino.Guide is happy to report that Mr Green Customer Support absolutely meets our standards.
The key contact options are available and human agents are accessible to players, even though the quality of the online FAQs at the Help Center will make it unnecessary to reach for personal help in most cases. But it’s there if you need it.
The Help Center deserves credit for the quality and structure of its content. There you can find detailed answers to most common questions. Just browse a bit through the well-structured FAQ page and chances are your question will find a satisfactory answer.
Continue readingLess| [email protected] | |
| Live Chat | 24/7 |
| phone | xno Canadian phone support provided |
One major plus is that Mr Green contact is available round the clock through Live Chat 24/7, 365 days a year. We reached customer support agents within a minute or two during our tests at various times of day, including holidays. Agents appeared to our team as knowledgeable, courteous and helpful.
When it comes to customer service, Canadian players can reach the Mr Green support team through 24/7 Live Chat, Email and Twitter. It never took us long to get an answer and the service was professional and helpful. In the sections below, we will cover the different ways you can contact Mr Green in full detail.
How to get in touch with the Mr Green Support team
| Contact Option | offered by Mr Green? |
|---|---|
| Live Chat | |
| Email Support | |
| Service Hotline | |
| Contact Form | |
| Social Media |
Mr Green Live Chat Support
Live chat may be the best option for getting a quick response from the Mr Green customer support team if you just have a brief and simple question, for example, concerning a featured game promotion. Just initiate the chat from the window on the right of the screen. However, in our testers’ experience, it’s important sometimes to be patient with this communication channel. We’ve found that a few minutes may pass before an agent is available. However, as a rule, Mr Green never keeps you waiting for long, and we’ve never been left hanging.
Most players prefer Live Chat because the conversation happens in effortlessly in real time directly from the page. The knowledge and the communication skills of the agents were for the most part excellent, and interactions cordial, courteous and friendly.
Bear in mind that Casino.Guide testers try to be as obnoxious as possible to truly test the patience of the staff on the other side. Here, too, Mr Green’s agents came through with flying colours, calmly listening to our irritated testers and then giving a cool and collected response, without frustration, despite the torture to which they were subjected.
Tip: Complex topics are best explained via email. If you prefer not to leave the website, just open a new tab and fill out the form on the customer service page and describe your issue. You can expect a quick reply to the email address you provided.
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Mr Green Email Support for Customers
Canadian players can write to [email protected] for any issues they have. This special email address will make sure your question is directed to a department that is dedicated to players in Canada and issues they might have. The team is specialised in Canadian payments.
If you don’t get a prompt answer, first double-check that the email address you provided to Mr Green is correct and functioning. Also check your email client’s spam or trash folders to ensure that it wasn’t routed there by mistake. For various reasons, online casinos find themselves on email spam lists, which can prevent legitimate messages from reaching you.
We found that the answers to email questions were promptly delivered. The quality of those answers was detailed and accurate. If something was not clearly understood, the customer service responders would ask for clarifications. We were never made to feel stupid, so even beginning players should not fear to ask!
Continue readingLessBack to TOCMr Green Customer Service Number
We regret to say that Mr Green Casino has no phone support in Canada for the moment. They do have a UK phone number if you feel that it’s absolutely critical to speak on the phone, but you will probably be more than fine with the 24/7 Live Chat service.
Other Ways to Contact Mr Green Support
Mr Green Casino is also on Twitter and you will find that the casino announces many of its promotions and new game releases on this channel.
You can also tweet Mr Green questions if social media is your choice of communication, but do note that the support team there only works from Monday to Friday from 8pm to 5am, East Coast time.
The odd hours are due to the fact that the team is based in Europe rather than in Canada.
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Screenshot shows Mr. Green Support on TwitterMoreLess
The Expert Roundup on Mr Green Support
Mr Green Casino customer service is available through the most important communication channel: Live Chat, 24/7. Email is also a good option as the casino has a special team trained to help players in Canada. However, there is no phone support yet.
Our testing team tried hard to annoy and frustrate the service agents at Mr Green. They kept their cool, stayed calm and pleasant while delivering the answers we sought, quickly and courteously.
Rest assured that you will receive first class service when you play at Mr Green Casino!
Our testing team tried hard to annoy and frustrate the service agents at Mr Green. They kept their cool, stayed calm and pleasant while delivering the answers we sought, quickly and courteously.| Test Category | Score | Recommendation | More Details |
|---|---|---|---|
| Games | 95% | Excellent | Mr Green Games |
| Support | 92% | Outstanding | Mr Green Support |
| Banking | 92% | Outstanding | Mr Green Banking |
| Bonus | 96% | Excellent | Mr Green Bonus |
| Website | 92% | Outstanding | Mr Green Website |
| App | 93% | Outstanding | Mr Green App |
| Fairness | 92% | Outstanding | Mr Green Fairness |
| Overall | 93% | Outstanding | Mr Green Review |
I’ve been working in the online casino landscape in Malta for more than 10 years and have seen how the industry works from customer service roles to the backend of the business. While I am lucky enough to call myself a native on the sunny island called Malta, I also enjoy travelling and have travelled across Canada! After wandering through the great white north, I have decided to share my knowledge and now work with Canadian players to compile accurate casino reviews to help players navigate through the hundreds of gaming sites online.