MagicRed Customer Support & Service
Vienne Garcia |
|---|
Playing at an online casino requires a lot of trust. You need to know that you are in good hands when youâre gambling with real money, which is why evaluating an online casinoâs customer support service is an essential part of our review process.
For Canadian players, of course, this means offering support in English at minimum, and preferably French as well. And of course, it also means that the support team should be available during times when you might be online. But most of all, we want to know that there are real people behind the brand. It gives us a sense of security that whenever we need, someone is there to help us out.
So where does MagicRed Casino stand on the customer support and service front? Does it stand up to its stated belief in what it calls CARE (âCustomers Are Really Everythingâ)?
Keep reading for our full assessment (donât worry, itâs good). And of course have a glance at the chart below, if you already feel the need to get in touch.
| support@magicred.com | |
| Live Chat | 7 days a week, from 08:00 CET through 00:00 CET |
How to Get in Touch with the MagicRed Casino Support Team
| Contact option | offered by Magic Red? |
|---|---|
| Live Chat | |
| Email Support | |
| Service Hotline | |
| Webform | |
| Social Media |
Tip: While we are certainly firm believers in the human touch, sometimes a well done FAQ section is just as good. So if you have a basic question about MagicRed use, we suggest taking a look at its FAQs section first. Itâs there for a reason after all â to answer the types of questions that often come up.
1.) MagicRed Live Casino Chat
A nice little feature that MagicRed offers is that you donât actually have to be a member yet to access its live chat. You just need to click on the chat link and enter your email address and name to get started.
Once you are a member, you will however need to be logged in to the casino to access chat, that is if you want the team to be able to identify you and help with your specific issue.
As for what kinds of inquiries you can have addressed, the truth is really anything MagicRed related. For example, if you need help submitting your documentation for making a withdrawal, you can have someone chat you through. Or if you were wondering about a certain bonusâs terms, you can reach out for a better explanation. Whatever your question, big or small, we found that the chat team was willing to help.
Just keep in mind that live chat hours are somewhat limited, from 08:00 CET through 00:00 CET. This unfortunately is more in tune with a European market, which means you might not always be able to get the instant answers you would like, though even with the time difference there is still plenty of overlap.
Back to TOC2.) MagicRed Casino Email Support
 If you have an inquiry outside of MagicRedâs official support hours, you can always send an email to its support team. Again, this team isnât on hand 24/7, so donât expect an instant reply, although you may get one if your timing is right.
The plus side weâve found in email support is that you tend to get your answers concentrated in one place. That is the agent will try and answer in as comprehensive a manner as possible to cover the full intricacies of your inquiry. Also, emails are easy to file, so you can put your answer in your inbox folder under âMagicRedâ for future reference.
Back to TOC3.) Reaching MagicRed Casino by Phone
The telephone is apparently passĂ©. Because as of 2020, there seems to be no telephone casino support around! Is this a bad thing? Not really, as truthfully, most of us on the Casino.Guide team agree, weâd rather type than speak.
Back to TOC4.) MagicRed Casino on Social Media
While it is true that some online casinos have built a social media presence, many more have started and abandoned ship, likely since this is not an effective way for attracting or communicating with players.
Seems reasonable enough to us. We have enough contacts and friends to keep us busy â which is what social media is for. And we prefer other channels like email and chat anyhow, when we want to get in touch with the casinoâs support, which is why we certainly donât judge MagicRed for not bombarding us with Facebook statuses or Instagram posts.
Back to TOCExpert Opinion on MagicRed Casino Customer Support & Service
So does MagicRed have the magic touch when it comes to service and support? Thatâs a tricky question. It does have the right channels available â predominantly email and chat. But it isnât a 24/7 service, which is something weâve truthfully come to expect.
Does that affect our overall experience at the casino? In all honestly, no. We found very little reason to get in touch with support since things here run really smoothly. Still weâd like to see MagicRed catch up and move into the realm of 24/7, at which point we would be able to give it the absolute top grade in terms of customer support. In the meantime, weâll give it a close second, since we really did feel the human touch from its caring support team.
| Test Category | Score | Recommendation | More Details |
|---|---|---|---|
| Games | 92% | Outstanding | MagicRed Games |
| Bonus | 89% | Very good | MagicRed Bonus |
| Website | 94% | Outstanding | MagicRed Website |
| App | 91% | Outstanding | MagicRed App |
| Banking | 90% | Outstanding | MagicRed Banking |
| Support | 91% | Outstanding | MagicRed Support |
| Fairness | 93% | Outstanding | MagicRed Fairness |
| Overall | 91% | Outstanding | MagicRed Review |
Iâve been working in the online casino landscape in Malta for more than 10 years and have seen how the industry works from customer service roles to the backend of the business. While I am lucky enough to call myself a native on the sunny island called Malta, I also enjoy travelling and have travelled across Canada! After wandering through the great white north, I have decided to share my knowledge and now work with Canadian players to compile accurate casino reviews to help players navigate through the hundreds of gaming sites online.