Caxino Customer Support & Service
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Caxino is a relatively new online casino. It has a simple bright and cheerful theme. But what lies beneath the fun and games? After all, there is almost always a time when a player needs help or clarification. What can players in Canada expect from this gaming site in terms of support?
Our team of players at Casino.Guide went out to test Caxino Casino and their customer service team to deliver this review for you. We have good news for you too. This new kid on the block does a pretty good job at supporting Canadian players.
Caxino support is largely based on 24/7 live chat and email. The service, like the site itself, is available in both English and French to make sure everyone is catered to. The staff is friendly and knowledgeable and the FAQs are actually helpful. At the time of review, Caxino does not have phone support in Canada or elsewhere. For the full details on the quality of the casino’s customer service, keep reading our review below.
[email protected] | |
Live Chat | 24/7 |
Canadian phone number | None |
How to get in touch with the Caxino support team?
Contact option | offered by Caxino? |
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Live Chat | |
Hotline | |
Caxino FAQ | |
Social Media |
Caxino Live Chat
Caxino live chat is the primary channel for help. It’s available 24 hours a day, 7 days a week. You can connect with one of the casino’s agents anytime by clicking on the speech bubble icon towards the bottom left of the screen.
Our testing players’ overall impression of the service was good. It took less than half a minute for our testers to connect to an agent. Once connected, they found the staff at Caxino to be knowledgeable about Canadian payment methods and banking processes.
They patiently walked us through their already simple sign up process, and explained to us in clear terms how the promotions and bonuses at the casino works. The team at Caxino is friendly and competent, and everything you want from good customer service. Our player from Quebec was also happy to report that the French customer service at Caxino was also fluent.
Back to TOCCaxino Email Support
For those who prefer to write en français, you can use the email [email protected] and this will ensure your query gets directed to a French speaking agent immediately.
Caxino FAQ
Caxino also has an FAQ, where you can find answers to the most common questions. We’re really happy with the way this has been laid out to make it easy to read. Not only does it cover the usual topics such as banking time frames, payment methods, bonus and promotions terms and so on, but we also found that the answers explained things clearly in no ambiguous terms. Perfect score here.
Caxino Quality of Service
The Expert Roundup on Caxino Customer Support
Email responses were also prompt. The friendly staff were quick to resolve issues. We like that the team has bilingual Canada covered too. In short, everything you need for help is here at Caxino.
Test Category | Score | Recommendation | More Details |
---|---|---|---|
Games | 91% | Outstanding | Caxino Games |
Bonus | 89% | Very good | Caxino Bonus |
Website | 91% | Outstanding | Caxino Website |
App | 85% | Very good | Caxino App |
Banking | 90% | Outstanding | Caxino Banking |
Support | 91% | Outstanding | Caxino Support |
Fairness | 91% | Outstanding | Caxino Fairness |
Overall | 90% | Outstanding | Caxino Review |